Job Description

QA & Engineering Analyst
Location: Remote - 1-year contract with the possibility of extending.
Reports to: CTO
Level: Senior/Mid-level
The role
We're hiring a QA & Engineering Analyst to strengthen our delivery operations and ensure the quality of our technology solutions. You'll be the guardian of our product quality, supporting our engineering team while they focus on building innovative solutions for our clients and internal teams. This role is essential to maintaining our reputation for excellence and enabling our team to move fast without breaking things.
This isn't just about finding bugs. It's about being a quality advocate, a process improver, and a bridge between technical complexity and business needs. You'll work across our technology stack, from our proprietary Leap platform to client-facing solutions, ensuring everything we ship meets our high standards.
You'll be a key enabler of our engineering team's productivity, handling the operational tasks that free up senior developers to focus on complex problem-solving and innovation. Your work directly impacts our ability to deliver quality solutions at pace.
What you'll do
Quality Assurance & Testing
Perform comprehensive manual QA across black box, regression, and cross-browser testing scenarios
Conduct thorough UX and functional testing, providing detailed feedback that developers can act on immediately
Test new features and updates before client deployment, ensuring reliability and performance
Develop and maintain testing protocols that scale with our growing product suite
Create detailed test cases and documentation for recurring testing scenarios
Support & Issue Resolution
Investigate and triage technical issues, providing developers with clear, actionable bug reports rather than vague problem descriptions
Act as first line of support for internal technical issues, resolving where possible and escalating effectively when needed
Maintain our issue tracking system, ensuring all problems are properly documented and followed through to resolution
Support urgent client issues by quickly identifying root causes and coordinating with the development team
Operations & Process Improvement
Assist with IT operations and internal rollouts, including MDM (Mobile Device Management) and new tooling implementations
Drive adoption of ISO 27001 compliance processes, ensuring all team members understand and follow security protocols
Create and maintain comprehensive internal support documentation that enables self-service problem resolution
Maintain testing environments and demo systems, ensuring they're always ready for client presentations and internal testing
Technical Enablement
Prepare detailed issue tickets that can be efficiently handled by AI agents and automated systems (as we expand our AI-powered development workflows)
Support the technology team's adoption of new tools and processes, providing training and documentation
Gather and document technical requirements from non-technical stakeholders, translating business needs into clear technical specifications
About you
You have experience in QA roles and understand the importance of systematic testing approaches
You ideally have a ISTQB testing certification
You have strong technical aptitude but can communicate complex issues in simple, clear terms
You're detail-oriented and methodical, but also pragmatic about where to focus your efforts for maximum impact
You understand web technologies, browsers, and common technical issues that affect user experience
You're proactive in identifying process improvements and comfortable suggesting better ways of working
You can work independently and prioritise effectively in a fast-paced environment
You ideally have a background/experience in technical support
You have experience working with Google Workspace and Macs
You have experience with issue tracking systems and are comfortable with basic technical documentation
You're comfortable with ambiguity and can adapt to changing priorities as business needs evolve
You take ownership of problems and see them through to resolution, even when the solution involves multiple team members

Skills Required