Job Description

ROLE DESCRIPTION
The Provincial Programme Manager is responsible for overseeing the execution and implementation of the various programme strategies in the Western Cape, ensuring schools are using literacy and numeracy programmes throughout the year, and the quality of the implementation is of the highest standard. This role combines the oversight of programme implementation, team coaching and mentoring, relationship building with key stakeholders and project management capabilities to ensure efficient execution, risk mitigation, timely delivery, and successful outcomes for our learners and youth facilitators.
KEY RESPONSIBILITIES
Program Implementation Management

• Oversee the implementation of Click Learning's programs within the region.
• Ensure alignment with organisational objectives and program strategies.
• Monitor program progress and performance, identifying areas for improvement and optimisation.

Project Planning and Management

• Develop project activities plans, including timelines, milestones, and resource allocation.
• Coordinate project activities and deliverables to ensure timely completion.
• Continuously monitor project progress against established plans and timelines.
• Identify any deviations or risks that may impact delivery and take proactive measures to address them.

Team Leadership and Management

• Provide leadership and guidance to teams to enable them to perform optimally and achieve project goals.
• Foster a collaborative and supportive work environment to enhance team

effectiveness and morale.

• Ensure that team members are aligned with project goals and objectives. Clearly communicate expectations and KPIs, outlining measurable targets that contribute to overall success.

Stakeholder Management

• Liaise with internal teams and stakeholders to coordinate implementation efforts and resolve deviations and issues.
• Build, manage and maintain key internal and external relationships to support programme objectives.
• Act as the primary liaison with district and circuit education officials, representing Click Learning in district-level performance reviews and advocacy projects.
• Escalate systemic challenges to the Government Relations Lead and contribute to structured issue-resolution processes.
• Support capacity transfer by coaching district officials in programme coordination and monitoring.

Quality Assurance

• Ensure the quality delivery of Click Learning's programs, adhering to established standards and guidelines.
• Conduct regular quality assurance assessments to monitor project performance and ensure adherence to quality standards.
• Implement corrective actions and process improvements as needed to address identified issues.

Operational Process Management

• Manage operational processes to streamline execution and improve efficiencies.
• Provide input for the design and optimization of operational practices and systems.

Monitoring, Reporting and Communication

• Prepare and deliver regular progress reports to the Director of Programmes and Government Relations
• Communicate project status, milestones, and risks in a clear and timely manner.

Note: This job description outlines the primary responsibilities for the Head of Implementation role. However, duties may evolve over time to align with organisational needs and priorities.
MINIMUM REQUIREMENT

• Education: Bachelor's degree (or equivalent) in Education, Public Administration, Project Management, or a related field.
• Experience: 5-10 years' experience in project or programme management, preferably within the education, NGO, or government sectors.
• Proven track record of managing complex, multi-stakeholder projects.
• Demonstrated experience in working with government stakeholders.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive) with strong skills in Google Sheets (formulas, pivot tables, and data analysis for reporting).

SKILLS & COMPETENCIES

• Leadership and Team Management: You must be able to guide and motivate a team, fostering a positive and productive work environment. You will set clear goals, communicate expectations, and ensure the team is aligned with the overall objectives. Strong leadership, communication and interpersonal skills.
• Stakeholder & Relationship Management: The ability to build and maintain relationships with both internal and external stakeholders is crucial for coordinating efforts and resolving issues.
• Risk Management & Problem Solving: You need to be proactive in identifying potential issues or risks and taking quick, decisive action to address them before they impact delivery.
• Quality Assurance & Implementation Management: A strong commitment to quality is required. This involves conducting quarterly assessments and implementing corrective actions to ensure the program meets established standards.
• Project Management: Excellent organizational and time management skills with the ability to prioritize projects and manage the completion of work to agreed timeframes.
• Strategic & Analytical Thinking: The capacity to think strategically, envision the bigger picture, and align project objectives with broader organizational goals.
• Adaptability: The flexibility to adapt to changing circumstances, shifting priorities, and evolving project requirements while maintaining focus and resilience.
• Organisational Skills: Strong organizational and time management skills, including the ability to prioritize tasks, manage multiple projects, and meet deadlines in a dynamic environment.
• Resilience: The ability to handle setbacks, navigate challenges, and maintain a positive attitude, ensuring project progress

KEY PERFORMANCE METRIC

• Literacy and Numeracy programme utilisation outcome achieved

• Annualised Time targets aligned with the weekly dosage targets
• ?80% Usage
• Team Performance aligned to overall performance metrics

Skills Required