Job Description

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Description
We are seeking for a capable individual with strong leadership skills to drive and support the comapny strategy in the province by developing, implementing and monitoring and operational plans and initiatives to achieve profitability and growth targets, while ensuring prudent financial, operational and risk management, the upholding of customer service standards and nurturing of stakeholder relationships.
Responsibilities

• Achieve Strategic Objectives

• Analyse the company's strategic plan and create and execute a long, short and medium term provincial strategic and operational plan for funeral service.

• Ensure that every Area manager can execute on a business and operational plan for their respective areas, aligned to the overall strategic plan.

• Collaborate with the General Manager to develop the integrated business plans for their respective business areas of responsibility.

• Operationalise and execute the strategic business plan.

• Submit quarterly and monthly progress reports.

• Identify and comprehensively, inclusive of the financial implications.

• Quarterly and monthly progress reports on the execution of the plans for Area Managers and support functions, such as training and senior citizens.

• Achieve the annual targets.

• Evaluate performance

• Ensure all regions under your control meet the set targets

• Achieve the business split for Funeral Service between Private, Fund and contract business

• Achieve the minimum conversion rate objective

• Ensure that all area managers are achieving agreed targets

• Performance Managemen

Human Resource Management

• Create and execute a succession plan for the province.

• Ensure that a signed performance contracts are in place for all direct reports.

• Ensure that a development plan is available for each manager in the province and is aligned to the provincial strategic objectives.

• Ensure that all agencies are properly staffed.

• Ensure that there are sufficient assistant agents in training

• Ensure that the training agencies are properly staffed

• Ensure that all the non-compliance and non-performance issues of direct reports are identified and disciplinary processes are adhered to.

• Conduct coaching and mentoring sessions with direct reports.

• Communicate regularly, via multiple mediums with all employees on policies, practices strategies on marketing, operational another related issues.

Customer Service

• Develop and implement the business development strategy for the client in collaboration with the General Manager.

• Engage continuously with key stakeholders , internal and external

• Ensure good cooperation between the different departments in the province

• Create and build relationships with communities.

• Ensure that complaints escalated is investigated and resolved

• Proactively build strong commercial and strategic relationships to drive the business agenda with key stakeholders.

• Establish a strong network of business contacts and leverage the relationships to drive the business agenda.

Financial Management

• Compile a capital budget for the province the addresses Vehicles, furniture, equipment, computers, telephones and other ICT equipment and Fixed properties for the business.

• Plan and manage the Funeral Service capital and budgets for the Fleet and Assets

• Ensure that all funeral agencies are profitable and expenses are within budget

• Ensure that stock levels are maintained.Effective utilisation of the fleet and other assets

• Plan and implement effective cost saving measures

• Ensure that policy and procedures pertaining to financial transactions and management are met.

Risk Management

• Management of risk within Funeral Service and compliance to all relevant policies and legislations.

• Ensure that all audit findings are addressed and resolved within the allocated time frame

• Consult policies, procedures and compliance standards of the Group. Identify, monitor, measure, report and manage potential risks that the business may be exposed to. Implement risk mitigation strategies.

• Review Internal Audit reports and implement the necessary corrective action to ensure that clean audit reports are achieved across the business divisions to mitigate reputational damage.

• Ensure that all non-compliance related issues are addressed.

Requirements

• Tertiary qualification in marketing or sales and operations.

• Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).

• 10+ years in strategic and tactical management experience.

• Experience in managing large and diverse teams in target-driven, sales-focused, customer-centric environments.

• Required to have well developed commercial acumen gained through experience in the funeral service industry.

• Needs to understand and appreciate the complexities of potential reputational risk in the delivery of funeral services.

• Sound understanding of and practical experience in the application of human resources, operational, risk and customer service practices and principles.

• Good understanding of financial management, budgeting, cost management and financial reporting.

• Understands the regulatory environments for Funeral Service and the associated requirements on the organisation.

Skills Required