Job Description

Role:

Prophix Application Support Analyst

Salary: R25k - 35k depending on experience level.

Candidates must have:

Certification in Prophix Detailed Planning & Management Certification in Prophix Financial Planning & Analysis. Certification in Prophix Financial Consolidation. Certification in Prophix Data Integration. At least one year work experience in Prophix Support Must be South African citizen

1.1.

Support Activities:

Provide technical, product expertise and guidance to PROPHIX Customers, partners and internal staff for technical issues. Resolve customers' technical and product-related issues within service levels, and in accordance with our Customer Support Service Guide. Work independently and proactively to manage customer issues and to ensure a positive customer experience.

1.2.

Customer Management:

Maintain customer communication while issues are open, regardless of issue escalation. Manage customer expectations regarding issue priority, resolution time and workaround acceptance. Proactively communicate with customers to ensure a positive customer experience.

1.3.

Diagnostic and Problem-Solving Skills:

Conduct detailed technical diagnostics of customer issues. Leveraging internal knowledge base, technical resources and supporting staff Resolve or escalate customer issues.

1.4.

Internal Documentation:

Accurately document all customer interactions related to a customer issue in the Issue tracking software for knowledge transfer and future use Use a knowledge centered approach to resolving customer inquiries and contribute to content development. Completion of Timesheets
Please apply using the following link:

https://forms.monday.com/forms/663cc38d1ea70889b8478e553af09858?r=use1

Job Type: Full-time

Pay: R25000,00 - R35000,00 per month

Work Location: Remote