Job Description

Main Duties for Property Management:

RESPONSIBILITIES include but not limited to:
Guest relationships

- Comms- Responding to Airbnb guest's booking requests with urgency

- Timeous responses to booked-in Airbnb guest queries. Both via the Website and privately via WhatsApp.

- Creating relationships and rapport with guests.

- Being timeous to meet guests for check ins/outs.

- Check-out feedback conversations with guests upon check outs.

- A standard email template to be created to send to all enquiries.

- A standard check in email template to be created to send to guests prior to check in.

- A standard check-out email template to be created and sent to all guests to request feedback on their stay.

- Appropriate work attire to be worn when welcoming guests to the property.

Professional relationships

- Responding timeously to all correspondence via email or text.

Maintenance Management

- Completing a full check out inspection and reporting any damages for claim via Airbnb before the next check in. See check out inspection sheet. Includes plumbing and electrical checks.

- Providing cleaning staff with a check list, to be clearly marked off and posted on WhatsApp group once completed.

- Following your own check out checklist and ticking off as completed. Posted to check out WhatsApp group.

- Managing levels of Operating Equipment and cleaning products inside properties

- Proactive and systematic managing of electricity levels in each property.

- Arranging fumigation regularly to ensure high cleanliness standard.

- Ensuring that a garden service is booked regularly to attend to any garden maintenance.

General

- Compiling and having available manuals for each guest house, with important information on how to operate equipment in house such as gas braai, washing machine, etc.

- Ensuring that the guest guidebook file is up to date and looks attractive - refresh when necessary.

- Ensuring that the photos on Airbnb are current and reflective of what the property looks like

- Being aware that the position of Property Manager does not allow for a 8am - 5pm workday. Managing an Airbnb portfolio requires you to be available for guests during their stay, including after-hours. This includes conversations taking place prior to check in.

NB - Own transport non-negotiable
Job Type: Full-time

Pay: From R15000,00 per month

Work Location: In person