Job Description

Receptionist (Client Services & Scheduling Coordinator)
Location: Remote (South Africa / LATAM / Philippines preferred)
Compensation:

• South Africa: US$1,200 - US$1,600/month (mid-level)
• LATAM: US$1,000 - US$1,400/month (mid-level), US$1,400 - US$1,800/month (senior)
• Philippines: US$800 - US$1,200/month (mid-level), US$1,200 - US$1,600/month (senior)

Industry: Property Management / Real Estate
Schedule: Flexible, overlap with U.S. business hours required
About the Role:
We are seeking a highly organized and customer-focused Client Services & Scheduling Coordinator to join a dynamic property management team. This role is essential for ensuring seamless communication with residents, vendors, and internal teams while managing scheduling, front-desk coordination, and concierge-level service. The ideal candidate excels at multitasking, communicates clearly, and provides exceptional service to maintain operational excellence and resident satisfaction.
Key Responsibilities:
Client Services & Concierge Support

• Serve as the primary point of contact for resident inquiries via phone, email, and chat, delivering prompt, professional, and courteous service.

• Coordinate with property managers and maintenance teams to resolve resident requests and ensure high satisfaction levels.

• Provide concierge-style assistance, including booking services, coordinating vendors, and responding to urgent resident needs.

Scheduling & Coordination

• Manage calendars and schedules for property managers and maintenance teams, including appointments, inspections, and follow-ups.

• Schedule vendor visits, maintenance projects, and resident meetings efficiently, ensuring clear communication of changes or conflicts.

• Maintain accurate scheduling records and logs, proactively anticipating conflicts and resolving them.

PBX / Front Desk Operations

• Operate multi-line phone systems (PBX) and manage incoming calls, transferring to appropriate teams or handling directly.

• Document call logs and messages accurately for follow-up by internal teams.

• Maintain professional, courteous, and consistent communication across all channels.

Administrative & Process Support

• Assist with resident documentation, lease communications, and other administrative tasks.

• Support process improvements in client service, scheduling, and internal communication workflows.

• Collaborate with cross-functional teams to ensure operational efficiency and timely resolution of issues.

Qualifications:

• Equivalent work experience preferred.

• 2-5 years experience in client service, administrative coordination, or property management support.

• Strong English communication skills; bilingual abilities (Spanish or Portuguese) a plus for LATAM roles.

• Proven ability to manage multiple priorities, schedules, and deadlines with attention to detail.

• Experience with PBX, scheduling software, or CRM systems is preferred.

• Professional, courteous demeanor and high level of customer service orientation.

Why Join:

• Be part of a collaborative, remote-friendly team dedicated to operational excellence and resident satisfaction.

• Gain exposure to property management operations and develop career growth opportunities.

• Flexible work schedule with structured U.S. business hour overlap to ensure seamless communication.

• Play a key role in providing exceptional client service and maintaining the company's high standards for residents and property owners.

Skills Required