Job Description

About the forum | company overview

The Forum is a purpose-driven business that curates elevated hospitality experiences across premier venues and catering offerings. With a legacy of excellence in design-led eventing, unmatched client service, and a passion for innovation.

The forum unboxed

is our newest product offering, inspired by the growing demand for high-quality, beautifully packaged food. It brings our signature attention to detail and style it makes luxury accessible in offices, homes, and at curated events.

Role overview

We are seeking a Project Manager to lead the growth and day-to-day operations of The Forum Unboxed. This is a hands-on, full-time role ideal for a dynamic, self-motivated professional with a strong retail operations background, a flair for events, and a passion for exceptional service and brand development.

The successful candidate will work closely with our operations, sales, and culinary teams to drive the success of this new division, while being comfortable rolling up their sleeves and jumping into broader aspects of the business as needed.

Key responsibilities

Drive and manage all aspects of The Forum Unboxed operations from order to delivery

Oversee retail-style production schedules, quality control, stock levels, and packaging standards

Work collaboratively with the kitchen, logistics, and design teams to ensure seamless execution

Assist in developing and refining SOPs and operational efficiencies as the brand grows

Manage client communications and build strong, trusted relationships with repeat and new customers

Support sales initiatives, pitch new opportunities, and contribute to marketing ideation

Analyse data and performance to recommend improvements and identify growth opportunities

Maintain accurate reporting and budgeting oversight in collaboration with finance and GM

Assist with broader Forum responsibilities during peak times or special projects

REQUIREMENTS

3-5 years' experience in a project or operations management role

Strong background in retail, e-commerce, or packaged food service environments

Experience in events, hospitality, or high-end customer service essential

Proven ability to manage multiple projects simultaneously under tight timelines

Highly organised with strong commercial acumen and attention to detail

Comfortable working with cross-functional teams and external suppliers

Excellent interpersonal and communication skills - client-facing experience essential

Technical proficiency in project management, POS, e-commerce platforms is a plus

Ability to adapt in a growing, fast-paced environment and contribute across departments

In addidion to sending your CV to recruitment@theforum.co.za, we would appreciate a few minutes of your time in completing the qualifying questionnaire, via this link: https://forms.cloud.microsoft/r/cBW5XNTY6m

This questionnaire is developed to better understand your experience as well as application requirements.