Job Description

About Reflex

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.



Our portfolio of ICT solutions spans various industries. Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.



On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.



Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we're committed to delivering reliable, jargon-free solutions that drive your success.

About the role

The Project Manager reports to the Project Team Lead and Exco/Client Operations, with feedback sessions at the weekly management meeting. The Project Manager (PM) will be responsible for focusing on Reflex Solutions Carrier Business projects which involves complex project management deliverables with many different parties and variables involved. The Project manager will be required to manage and work with all levels within the internal business and client base. This includes managing and communicating with Executives who are key stakeholders and action assignees to many projects.

Key duties and responsibilities

:



Accountable stakeholder towards ensuring projects is completed successfully within the satisfaction of the internal Reflex Business and the Clients requirements. Provides the day-to-day management and with help of administration roles, the coordination of all projects Management of supporting project management roles such as administrators, ensuring adequate instructions, guidance, continuous feedback, training, and support as required Together with the relevant stakeholders participates in the definition and documentation of project scope, time, and cost constraints Responsible for reasonable delivery of a project within the above constraints Manages inter-department and inter-organization relationships within the project Responsible for the accuracy, relevancy and consistency of project related documentation, its handling, and storage Consistent and professional communication to the Project Team, Client, and all previously determined stakeholders Responsible for communication / escalation of issues and risks to the Exco and Management team Installation templates and Best Practice Detailed and comprehensive use of the dedicated projects application

Additional Expectations of the Role:

Creation and ownership of Project Management process and procedure, in line with existing structures and processes Guide short- and long-term strategic planning for proliferation of Project Management discipline in the organization Provide quality assurance (understood as periodic evaluation of project performance relative to quality standards identified in project inception. This includes management of scope and scope creep, as well as general project management through the Project Management Plan) Transfer of Project management skills and knowledge (as well as that of the processes and procedures) to project team and relevant stakeholders Overall coordination of Projects as a program where applicable Creation and standardization of project document templates

Education, Experience and Skills:

Grade 12/matric Relevant Project Management Qualifications 5+ years' experience as a Project Manager in an IT Infrastructure environment Management experience Excellent communication skills Good planning and organizing skills Team player Proven track record in Project Management in an IT Infrastructure environment Knowledge in the following would be advantageous: + FTTX and FTTH
+ GPON,
+ Active Ethernet
+ DWDM
+ Last Mile Backhaul
+ Remote location management