Job Description

Daily Project Management of Customer Contracts. Populate and manage project stakeholder engagement plans. Attend customer scheduled meetings, which may from time to time include extensive and/or overnight travel locally. Presentation of Customer Project Reviews and Program Performance Reviews Set-up and facilitate relevant project stakeholder engagement meetings. Continuous review of Project Goals, Milestones and Deliverables based on the Project Implementation and Standard Operating Procedures. Continuous Risk and Project Gap Analysis, escalations, and management of mitigation plans Continuous improvement of project implementation approach, engagement, and reporting JOB OBJECTIVES Adherence to and continuous improvement of the Standard Operating Procedures and Process as a guideline to achieve deliverables within Project phases. Ensure that each step from start to finish of the project implementation is documented and responsibilities and accountabilities are clearly defined. Documentation: internal and client facing documentation to support both RACIxe2x80x99s and processes, with the aim of ensuring efficiency of actions and quality and standardisation of output and service levels. RACI Client Role Players: Client: Operations, IT, HR, SHERQ RACI Business Development: Training, Product Development. RACI Optix Role Player: Customer Services Managers (CSM), Projects Team, Technical and Logistics team. Ensure standards and requirements are met through conducting quality assurance assessments in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility. Create Project Plans that ensure that projects are delivered on-time and within scope. Ensure resource availability and allocation of internal and external resources. Timeous and effective communication of Customer expectations Prepare regular reports of progress and forecasts to internal and external stakeholders. Manage changes to the project scope as and when needed. Measure project performance using appropriate techniques. Report and escalate risks to management as needed. Perform risk management assessments to identify and minimize project risks. Create and maintain comprehensive project documentation. Track project performance, specifically to analyse the successful completion of short and long-term goals. Establish and maintain relationships with all relevant stakeholders. Provide input on new processes and workflows as needed. Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight. Perform other related duties as assigned from time to time. KNOWLEDGE AND SKILLS REQUIRED Extensive knowledge and skills in Project Management frameworks and methodologies, e.g., PMBOK, PRINCE2, Agile, Waterfall, etc. Knowledge of quality assurance processes and systems Excellent communication skills in English (speaking, reading, and writing). Proficient in Microsoft Office (Advanced level) Proven knowledge of applicable legislation Financial acumen (budgeting/reporting) Skills in the implementation of technology solutions EXPERIENCE Minimum 3 - 5 years of experience in Project Management Proven management experience. Proven commercial experience. Proven experience within an Insurance Industry. Proven Transport Risk experience International experience will be advantageous. Sales experience will be advantageous. QUALIFICATION Relevant tertiary qualification in Project Management Job Type: Full-time Salary: R40,000.00 - R45,000.00 per month