Job Description

Position : Project Manager / Customer Service Representative (CSR)
Work Hours (Client) : 8 AM - 5 PM Central Time, 1-hour lunch (12-1 PM)
Pay Range : $1000 - $1500 USD/month (varies based on skill set and experience level)
Location of Search : Philippines, Latin America, South Africa, or Any Region
Work Location : REMOTE
Company/Client Overview:
Telecommunications Company
Duties and Responsibilities:
We are seeking a detail-oriented and highly organized Project Manager / Customer Service Representative (CSR) to coordinate the end-to-end installation of Hosted VoIP Telephone Systems and provide exceptional support to both customers and internal teams. This role combines project coordination, customer service, and operational support to ensure a seamless installation experience from start to finish.
Project Coordination & Installation:

• Coordinate and oversee the installation of Hosted VoIP Telephone Systems.
• Schedule and lead Program and Design/Survey meetings with customers.
• Open and manage work orders for new installations.
• Fill in program information, complete required documentation, and prepare designation labels.
• Schedule installations and training sessions, maintaining communication with customers and technicians throughout the process.
• Follow up with customers and technicians post-installation to ensure satisfaction.
• Close work orders and verify that full payment has been received or that payment terms are in place.

Customer Relationship Management:

• Enter customer data into CRM systems and open service orders.
• Contact customers for coordination, gather network information, and address concerns as needed.
• Maintain clear and professional static email communication using templates.
• Take service calls and respond to inquiries efficiently.
• Answer calls from the Service Queue promptly and enter work orders accordingly.

Internal Coordination:

• Work closely with sales staff and serve as a liaison between Sales and Operations teams.
• Assist with special projects as assigned.
• Maintain ongoing communication with outside Telco coordinators to ensure timely installation and accurate service delivery.

Order Processing:

• Process NTI Telco and Hosted sales orders.
• Manage orders for internet service installations, SIP trunks, Hosted service portals, porting, and customer relocations.

Reporting & Compliance:

• Maintain a detailed weekly status report, submitted every Friday.
• Stay current with NTI certifications required for vendor support and relationships.

Minimum Requirements:
Language requirement: Excellent English Communication Skills
Education: Bachelor's Degree (ideally)
Experience: 3+ years of related experience
Industry:

• Previous experience in project management, customer service, or telecom/VoIP coordination.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with CRM systems and service order management.
• Comfortable managing multiple projects and stakeholders at once.
• Ability to troubleshoot and resolve issues in a fast-paced environment.