Job Description

Listing reference:

track_001458

Listing status:

Online

Apply by:

12 September 2025

Position summary

Industry:

IT & Internet

Job category:

Customer Service

Location:

Randburg

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

Introduction

The primary purpose of this role is to implement small and medium sized projects for the CX Improvement Centre, primarily working in the Contact Centers, the financial and the operational areas within Tracker. The successful candidate will initiate, plan, execute and close projects in an effective and efficient manner. It requires a mature individual who is a self-starter, takes initiative, is analytical, and has good judgment and problem-solving skills. The project coordinator will fulfill the role of the Quality Champion and BCP Champion for the department and will conduct time and motion studies in Tracker Departments, analyzing the information gathered and providing recommendations for process and technological changes.

Job description

Deliver planning requirements for projects before execution commences. Drive the implementation of projects, proof of concepts and other initiatives, following the department's processes, rules and quality standards. Deliver projects, assigned initiatives and actions according to agreed timelines. Contribute to fostering a culture of continuous improvement and learning within the project environment. Conduct time and motion studies, assess and document business processes, and record findings according to agreed standards. Provide written recommendations for improvement. Regularly review and refine practices and processes as well as reporting to drive the continuous improvement and insight generation. Enroll in the required training and deliver the administrative tasks of the Quality Champion and the BCP Champion. Create and maintain documentation using agreed templates in a shared central repository, for projects, time and motion studies and other assigned initiatives. Drive continuous learning through collaboration with key stakeholders and by documenting risk, issues and lessons learned. Assist with training materials and training of employees in your field of expertise. Meet administrative, ad-hoc tasks and reporting requirements, where and when required.

Minimum requirements

Matric Certification in project management or a similar field of study. Desirable: Prince 2, PMBOK or similar PM methodology qualification. At least 2 years' project coordination / administration experience, assisting with project implementation and/or events management activities. At least 5 years' general work experience, preferably in a Contact Centre environment. Produce written documents in English. MS Office Tools (Word, Excel, Project, PowerPoint, and Visio). Analytical. Results driven/Goal orientated. Able to work under pressure. Have a proactive approach to their work. Ability to multi-task. Conflict management. Negotiation skills. Excellent time management and attention to detail. Confident and assertive.


Should you not hear from us within 4 weeks, please consider your application unsuccessful.

Benefits

Medical Aid, Provident Fund