Job Description

To lead and manage complex, cross-functional programs that drive strategic business transformation and deliver significant business value. The Senior Program Manager is responsible for program governance, stakeholder alignment, budget control, and ensuring delivery across multiple interrelated projects, while mitigating risks and ensuring sustainable outcomes. Experience in SAP implementations and retail sector transformation is essential.
Key Responsibilities and Objectives

• Strategic Alignment: Ensure all program initiatives align with the organization's strategic objectives and key business outcomes.
• Program Planning & Delivery: Lead planning, execution, and delivery of programs consisting of multiple large-scale projects across business units and/or geographies.
• Stakeholder Management: Build and maintain strong relationships with executive sponsors, business leads, and delivery teams. Ensure regular communication and alignment.
• Governance & Reporting: Establish program governance structures and provide transparent reporting on progress, risks, dependencies, and benefits realization.
• Risk & Issue Management: Identify, manage, and mitigate program risks, issues, and changes. Proactively escalate where needed.
• Resource & Budget Management: Lead cross-functional teams and manage budgets, contracts, and vendor engagement to ensure effective resource utilization.
• Change & Communication Management: Partner with change managers to support the adoption of program deliverables and ensure successful business integration.
• Quality Assurance: Ensure programs deliver to scope, on time, within budget, and with quality through continuous monitoring and evaluation.

Qualifications

• Bachelor's Degree in Business, Information Technology, Engineering, or a related field.
• Postgraduate qualification (e.g., MBA, MSc) is an advantage.
• Program Management certification (e.g., MSP, PgMP, SAFe, PMI-ACP) preferred.

Experience

• Minimum 10 years of progressive project/program management experience, with at least 5 years managing large, complex programs.
• Proven track record delivering enterprise-wide transformation initiatives.
• Experience with SAP program implementations is required.
• Experience in retail, pharmaceutical, or consumer-centric industries is essential.
• Strong background in agile, hybrid, and traditional delivery methodologies.
• Experience managing cross-functional, geographically dispersed teams.
• Strong understanding of program and portfolio management practices.

Skills and Knowledge

• Financial and budgetary management skills.
• Expert in MS Project, and other project equivalent tools.
• Understanding of strategic planning, business case development, and benefits realization.
• Deep knowledge of risk and change management frameworks.
• Ability to lead multi-disciplinary teams in a matrixed organization.
• Excellent written and verbal communication, negotiation, and influencing skills.

Skills Required