Job Description

We're looking for a proactive and detail-oriented Programme Manager to lead the operational delivery of BTS's learning journeys. You'll work closely with both internal teams and client stakeholders to ensure every element of the journey-from scheduling and logistics to communications and reporting-is executed with excellence.
This role benefits from strong project management capabilities, with a clear focus on executing the programme once the design is complete. While you won't be expected to create learning materials, you will support with content coordination-such as managing version control, tracking material readiness, and aligning timelines with delivery milestones.
You'll take ownership of delivery across multiple cohorts and formats (virtual, in-person, blended), ensuring clear plans, repeatable systems, and strong documentation so that others can easily step in if needed. From day one, you'll operate in a client-facing and internal-facing capacity, and will also have the opportunity to support junior team members and help drive consistent delivery practices across the team.
Programme Execution & Coordination

• Manage the day-to-day delivery of learning journeys, coordinating logistics, schedules, participants, and facilitators across multiple formats
• Maintain clear, repeatable tools and handover-ready systems that enable others to step in seamlessly when needed
• Use BTS systems (e.g. Smartsheet, Salesforce, LMS) to track progress, manage updates, and ensure delivery consistency
• Develop and maintain detailed engagement plans for each learning journey, including timelines, communications, touchpoints, and support tools to drive participant experience

Client & Internal Stakeholder Engagement

• Act as the main delivery contact for client stakeholders, leading discussions around programme logistics, timelines, and coordination
• Align with client stakeholders and internal teams on engagement strategy, ensuring communications and participant touchpoints are consistent, timely, and aligned with journey objectives
• Collaborate closely with BTS consultants, facilitators, and support teams (production, finance, logistics, digital)
• Communicate updates, risks, and changes clearly and confidently with internal and external stakeholders

Content Coordination

• Track and manage readiness of learning materials, ensuring correct versions are prepared and shared on time
• Liaise with consultants and production teams to align materials with delivery plans

Data Management & Reporting

• Track participant attendance, assignment completion, feedback, and assessments
• Prepare delivery reports and summaries for both internal and client use
• Ensure accuracy and consistency in data across all touchpoints

Standards & Continuous Improvement

• Develop and embed templates, checklists, and delivery practices that promote consistent quality and alignment with the BTS way of working
• Proactively identify risks and opportunities across delivery; act as the point of escalation for operational challenges
• Make informed, delivery-related decisions independently and share lessons learned to improve future programmes

Team Collaboration & Leadership Growth

• Contribute to a collaborative team culture, supporting peers and sharing best practices
• Provide informal guidance to junior team members, with a path to grow into formal leadership
• Participate in retrospectives and help evolve the Enablement team's operating model

What You'll Bring

• 3+ years' experience in programme coordination, project operations, or delivery management
• Strong planning and organizational skills, with the ability to manage multiple timelines and priorities
• Confidence working directly with clients and internal stakeholders
• Experience with tools such as Smartsheet, Salesforce, Excel, Teams, Zoom, and LMS platforms
• A proactive, solutions-oriented mindset with strong attention to detail
• Ability to think critically, escalate appropriately, and take initiative in solving delivery issues
• A collaborative working style and interest in supporting and developing others

Why Join BTS?

• Deliver learning journeys that make a real impact on people and businesses
• Work in a global, entrepreneurial environment where your voice and ideas matter
• Join a high-performing, values-driven team that balances excellence with fun
• Enjoy flexibility, growth opportunities, and a supportive hybrid work model