Job Description

Job Summary Position Summary As the Operations Manager, you will be responsible for orchestrating all operational aspects of the companys luxury travel concierge service in Cape Town. Your role will be pivotal in maintaining a high standard of service quality and exceeding guest expectations. The position requires a dedication to professionalism, efficiency, and a passion for delivering a superior guest experience. Key Responsibilities Ensure all tasks are executed professionally, efficiently, and with a focus on guest satisfaction. Act as the primary liaison between guests and the company, providing outstanding customer service. Prepare work schedules based on occupancy forecasts and client requirements. Collaborate with clients and the Guest Services team to meet their specific needs and preferences. Proactively upsell additional services to enhance the guest experience. Maintain the quality of work to meet or exceed the company's high standards. Undertake other relevant assignments as requested by the management. Extend a warm welcome to guests upon arrival, serving as their host and main point of contact. Provide comprehensive concierge services, including recommendations, reservations, and personalized assistance. Ensure the availability and upkeep of a luxury vehicle for guest transportation needs. Minimum Qualifications Grade 12 (Matric) A background in luxury travel and concierge services is essential. Exceptional communication and interpersonal skills. Strong organizational and time-management abilities. Proven track record of efficiently managing and coordinating tasks. Ability to work both independently and collaboratively within a team. A sales-oriented mindset with a focus on upselling additional services. Proficiency in maintaining and handling luxury vehicles. Flexibility to adapt to the dynamic nature of the travel industry. Attention to detail and a commitment to delivering a premium guest experience. Salary The salary is negotiable based on experience and skill.

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