Job Description

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members

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Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To ensure hospital claims are audited timeously and accurately with the focus on reducing wastage and abuse, as well as to ensure that claims are processed according to authorisations.

Requirements

A National Senior Certificate is essential
It is essential to have a Nursing Diploma or Degree
The incumbent must be registered with the South African Nursing Council (SANC) as a Registered Nurse
1 - 2 Years' private hospital nursing experience is essential
Previous exposure to clinical auditing is highly advantageous
MS 365 proficiency

Duties & Responsibilities

INTERNAL PROCESS

Apply scheme rules, clinical policies and protocols to funding.
Action allocated hospital claims for audit within department key performance indicators and CMS requirements for claims payment.
Ensure accurate notes are made for all journals actioned on claims audited.
Assess prosthesis for prescribed minimum benefit funding when benefits are exceeded or if there is no benefit.
Ensure accurate completion of authorisations on claim finalisation.
Refer relevant queries to case managers for resolution.
Act as clinical support to non-clinical hospital claim auditors in terms of hospital tariff applications and clinical guidance (e.g. procedures, devices & drug utilisation).
Survey claims for correct application of tariff and refer discrepancies to the relevant team.
Review retrospective claim approvals and send journal instructions for additional payments to the relevant team.
Review hospital claims for clinical appropriateness, treatment authorised, over-usage of equipment/materials, application of billing rules and high-cost medication appropriateness.

CUSTOMER SERVICE

Investigate hospital claim queries within the agreed service level and ensure that the relevant stakeholder receives timeous feedback.
Escalate queries to the relevant team or stakeholder.
Provide accurate information and advice to stakeholders to ensure that they receive the appropriate service.
Resolve claim queries accurately and timeously.
Build and maintain relationships with internal and external stakeholders.
Reduce claim rejections to ensure members are not held liable for unnecessary costs.

PEOPLE

Build strong relationships through expressing positive expectations.
Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.

FINANCE

Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

Teamwork
Examining information (interrogate claims data)
Articulating information
Upholding standards
Accountability
Attention to detail
* Time management