Job Description

Rocket Creative Design & Display is looking for an exceptional production and operations manager to lead our daily operations and drive critical business outcomes. This central role demands a proactive leader who can masterfully oversee all production and procurement, ensuring our teams work in perfect synergy.

Collaborating closely with the Managing Director, you'll be instrumental in controlling production output, guaranteeing projects are delivered on time, within budget, and to the highest quality.

Beyond production, you'll ensure efficient day-to-day business management, including robust financial and staff oversight.'

Key responsibilities

1. Business operation management

Working directly with the managing director on day-to-day operations and planning

Keep teams aligned and ensure clear communication between departments

Lead daily and weekly planning meetings to review production schedules, set goals, and resolve issues

Track overall job progress to ensure deadlines are met

Identify operational bottlenecks and implement practical, cost-effective solutions

2. Production oversight

Oversee the full production process, from planning to delivery

Monitor production performance and quality on the floor daily

Work closely with production managers to stay ahead of delays, technical issues, or staffing challenges

Organise training where needed to help improve team skills and production methods

Maintain high standards of quality control across all departments

3. Procurement and financial oversight

Manage supplier relationships and monitor purchasing activity

Work with the procurement team to source materials and negotiate pricing

Review and approve supplier invoices and purchase orders

Monitor project costs to keep spending within approved budgets

Consolidate month end cashflow of incoming payments vs outgoing supplier payments

Work with accountant to ensure all supplier documents are receive timeously I.E month end statements, invoices.

4. Cross-department collaboration

Keep communication flowing between design, production, procurement, print, and finance teams

Review designs/solutions for feasibility and suggest adjustments based on production capabilities

Ensure that project execution stays aligned with the original creative intent

Look for ways to improve how departments work together

Key strengths

Clear decision-making under pressure

Strong leadership and communication

Strong financial and budgetary skills

Hands-on approach to problem-solving

Good eye for detail and quality

Skilled in managing staff and guiding team development

Able to handle multiple jobs and deadlines at once

Comfortable in both office and workshop environments

Capable of building strong relationships with clients and suppliers

Proactive when it comes to improving systems and workflows

Technical skills

Strong in Microsoft Office (Excel, Outlook, Word, PowerPoint, Teams)

Proficient in Adobe Illustrator, Photoshop, and InDesign

Comfortable using CorelDraw and SketchUp

Basic understanding of SolidWorks

Experienced with VCarve Pro for CNC machines

Familiar with large-format printing, including HP Latex printers and RIP software

Worked with project management tools like ProWorkflow or similar platforms

Working conditions

Full-time role; some extended hours during busy periods

Regular movement between office, production floor, and print areas

Occasional off-site client meetings or industry events

Reporting structure

Reports directly to the managing director

Direct reports include production supervisors, print head, procurement lead, team leaders

Works closely with:

design team, account managers, and production staff