Job Description

Key Outputs

Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts. Proactively assess, clarify, and validate customer needs on an ongoing basis.

Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

Assist with quotes for parts, service, and equipment management solutions.

Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs.

Responsible for Marketing after sales products and services

Liaison Between Barloworld and Customer accounts

Business Planning and / Budgeting Planning

Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly

Compile and submit parts forecasting. Discuss machine and undercarriage inspection reports regularly with customers. Responsible for selling Caterpillar marketing initiatives.

Parts quotations followed up and converted into sales.

Promote part sales through service.

Achievement of Targeted Budget and Effective Expenses Management

Achievement of Operations and customer monthly KPI's

Qualification, Experience and Competencies

Matric

B. Tech Sales/Marketing Diploma or Certificate

Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).

5 years Caterpillar experience as an artisan

Workplace Competencies Business development skills and knowledge

Sound business communication skills (Managerial and technical report writing critical in role)

Sound technical knowledge of product brands.

Sound business communication skills

Basic financial management skills

PC and Microsoft Office knowledge

Behavioural Competencies: Relations skills

Problem solving, analysis

Attention to detail, listening

* Influencing and Negotiation