Job Description

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Information Technology (IT)

Management Level Manager

& Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youxe2x80x99ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, youxe2x80x99ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

JOB PURPOSE

The Product Manager leads their product support and service management team and is responsible for multiple products in their product portfolio.

Specializing in both inbound and outbound product management capabilities throughout a productxe2x80x99s lifecycle, the product manager will define, own and solve important problems while managing their products through its lifecycle.

A. JOB PROFILE

PRINCIPAL ACCOUNTABILITIES

Maintain a full product life cycle perspective for all products in relevant product line(s)

Establish and maintain relationships with the key business and technology stakeholders

Provide full transparency of the vision, mission, strategy, backlog, trade-offs, costs and value of all products in their portfolio

Manage the backlog of future capabilities or products needed to meet business demand

Link products with relevant business strategy and related profit and loss goals

Orchestrate internal and external stakeholders to validate and refine product definitions and roadmaps

Define product roadmap based on business outcomes

Build the business case for a product and ensure the product is delivered in a manner that best achieves financial or other goals

Help to identify the functional and manageability requirements for the business application

Key contact for impactful incidents, communicating and liaising with stakeholders to understand the impact and working with specialists to resolve the problem.

Responsible for ensuring that we deliver services into operations and production systems are operationally reliable, available and secure inline with Information Security Standards and requirements. Innovate within these standards utilizing ITIL, Agile and DevOps practices to their full value.

Can demonstrate compliance with Information Security Policy Controls Standards, providing necessary evidence to support audit activities as required.

Ensure preparedness to deliver and support the entire business capability of a product, including all its human, organizational, process and physical aspects

Build and improve the strategy and governance for products and applications

Bring the product to market in collaboration with the marketing and change teams

Ensure ongoing product success as defined by the business case

Maintain the necessary knowledge and experience in the team in order to provide optimum product support

Provide communication on the product performance to relevant stakeholders

Manage product decommission and lessons learned for other product areas and the organisation

DIMENSIONS FINANCIAL

STAFF ORGANOGRAM

2 - 3 Product Analysts

B. PERSON PROFILE

MINIMUM QUALIFICATIONS

EXPERIENCE

KEY KNOWLEDGE & SKILLS

Bachelorxe2x80x99s Degree in Computer Science or Business Administration or Business Management or similar.

Product Management qualification

ITIL Foundation (or other ITSM qualification)

5+ years in IT within product, project, analysis or application management

Familiarity with the principles of design thinking and agile software delivery

Engaging executive stakeholders

Experience of product / application management discipline

Experience in guiding IT Operations in the ongoing operational management of applications and products

Business acumen and enterprise knowledge

Relationship building

Customer centric focus

Ability to diagnose and resolve technical failures

Time management

Prioritisation

Leadership and influence

Facilitation and persuasion skills

Collaboration with delivery teams

Excellent communication skills

Visionary / Holistic Thinking

Strategic planning and thinking

Outcome driven orientation

DEFINITIONS

1. JOB PURPOSE

Why the post created was or what value does it add to the organization, i.e. one sentence to describe what is done, how it is done and why it is done.

2. PRINCIPAL ACCOUNTABILITIES (KPAxe2x80x99S)

For which aspects are you responsible?

Brief statements which describe the major activities and contributions of this position and measures applied to determine performance.

3.DIMENSIONS (FINANCIAL)

Rand values e.g. budget. Unit measures i.e. number of clients/ disciplines/suppliers/projects/machines.

4. STAFF (PEOPLE MEASURES)

Number of immediate subordinates or number of employees your service supports and information and systems i.e. organization wide information services and support services.

5. ORGANOGRAM

Attach a chart of the Division/Department and circle your position.

6. MINIMUM QUALIFICATIONS AND EXPERIENCE

Minimum requirements to be successful in the position. Practical experience.

7. KEY KNOWLEDGE AND SKILLS

Professional/Technical Skills/Management Skills.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Up to 20%

Available for Work Visa Sponsorship? No

Government Clearance Required? Yes

Job Posting End Date August 25, 2023

PwC