Job Description

Introduction

Through our client-facing brands the Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.



We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisation's care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities, and businesses.



We build and protect our clients' financial dreams.



Visit us at www.momentumgroup.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

This role is designed to bridge the gap between technology systems and user experience, ensuring that internal and external stakeholders interact with systems that are intuitive, efficient, and aligned with business goals.

As the

Technology Systems Experience Lead

, you will be responsible for shaping and enhancing the end-to-end experience of users interacting with our enterprise technology systems. You will work across business units to ensure that systems are designed, implemented, and continuously improved with a user-centric mindset. This role requires a blend of technical acumen, design thinking, and stakeholder engagement to drive adoption, satisfaction, and productivity.

Requirements

Bachelor's degree in Computer Science, Information Systems, Human-Computer Interaction, or a related field.
7+ years of experience in technology systems, UX design, or digital transformation roles.
Proven experience leading cross-functional initiatives focused on user experience in enterprise environments.
Strong understanding of enterprise IT systems (e.g., ERP, CRM, HRIS) and their impact on business operations.
Excellent communication, facilitation, and stakeholder management skills.
Familiarity with design thinking, agile methodologies, and user research techniques.
Experience with tools such as ServiceNow, Salesforce, SAP, or Microsoft Dynamics.
Certification in UX, Agile, or ITIL frameworks.
Experience in change management and user adoption strategies.

Duties & Responsibilities

Experience Strategy & Design

Define and drive the user experience strategy for enterprise systems across the Group Technology portfolio.
Collaborate with product owners, architects, and UX/UI designers to ensure systems are intuitive, accessible, and aligned with user needs.
Lead workshops and user research initiatives to gather insights and translate them into actionable improvements.

Stakeholder Engagement

Act as the voice of the user in cross-functional teams, ensuring that user feedback is incorporated into system design and enhancements.
Partner with business units to understand pain points and opportunities for improving system usability and performance.

System Optimization & Innovation

Identify and implement opportunities to streamline workflows, reduce friction, and enhance the overall digital experience.
Stay current with emerging technologies and trends in enterprise UX, recommending tools and practices that elevate the user experience.

Governance & Standards

Develop and maintain experience design standards and best practices for technology systems.
Ensure compliance with accessibility, security, and data privacy standards in all user-facing systems.

Measurement & Reporting

Define KPIs and success metrics for system experience initiatives.
Monitor system usage, satisfaction, and performance, providing regular reports and insights to leadership.

Competencies

Interpreting Data: Interprets data rationally by quantifying issues applies technology as a means to evaluating data evaluates information objectively
Providing Insights: Is focused on continuously improving things provides insights by identifying key issues makes intuitive judgments
Exploring Possibilities: Is conceptual when developing ideas applies theories to problem solving prefers to learn by thinking and identifying underlying principles
Developing Strategies: Is focused on developing strategies thinks in the longer term and anticipates trends envisages the future and adopts a visionary approach
Making Decisions: Is determined and decides on actions willingly assumes responsibility is definitive and stands by own decisions
Conveying Self-confidence: Is selfassured and projects inner confidence is confident and determines own future values own contributions
Embracing Change: Copes with change and variety tolerates uncertainty and ambiguity adapts to new challenges
* Team Working: Works participatively with others is democratic and encourages team contributions collaboratively involves others in decisionmaking.