Job Description

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Santam Client Solutions is looking for an experienced Product Owner to join their team!

Roles & Responsibilities:

Define product strategy, visions, objectives and product roadmap for the Client Solutions Sales & Servicing business.

Understand the business goals and vision and translate this into a product strategy that meets and exceed these goals Work with product and business stakeholders to ensure delivery that meets customer needs and enables strategic intent. Works with the teams to break features into stories including acceptance criteria based of the Business requirements. Involvement in team and program meetings - PI planning, agile ceremonies, sprint standup, retros etc Product owner syncs Ensures alignment between work delivered and ultimate expectations as defined in the feature statement. Benefit and metric tracking Understand and be active in removing impediments to the team that are raised. Communication risk effectively to stakeholders. Contributing to the business rollout of changes for enhancements or new features

o Crafting the change Canvas and working closely with change manager to articulate the change

o Input into new SOP's or updates are required

o Input into training requirements

Communicate and align with other Product owners when inter team dependencies and trade off are required to be solved Make day to day decisions that will impact business and development.

Responsible for product success and will create the product roadmap and manage backlog and prioritse actions based on changing requirements.

Managing the backlog for the supporting business areas Priortising items to be worked on for the PI planning Dealing with scope and priortiy changes

Role will oversee all stages of product creation including design, development, model, building and running the solution for the following teams

The Product owner support enhancements, new systems and BAU's for

Avaya LMS/ D365 Policy center Data & Reporting

The Product owner supports the following business areas

Direct Sales Direct Servicing Direct Underwriting Direct Retentions STA hub Sales & Servicing

Working closely with RPA team for BOT solutions

Working closely with Digital and Guidewire teams as well.

Performance of the product and will have report back performance and gaps identified.

Continuously evaluate product based on user and stakeholder engagement, interaction and feedback.

Management reporting of product performance at governance forums.

What will make you successful in this role?

Minimum requirements:
Minimum 4-6 years as a Product owner in an agile environment OR 8 years plus as a Senior Business analyst/ Business Architect in an agile environment Related IT or Business degree Working experience in Short term insurance and financial services industry Knowledge of Agile framework like Scrum, Kanban, Scaled Agile (SAFe) etc


Advantageous

Exposure to CRM systems/ Policy administration systems Exposure to design and UX

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions--including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover--we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career--apply now and be part of a company that's shaping the future of insurance. This is Freedom!
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.