Job Description

Job Summary

Role purpose:

• The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business according to the outcome vision
• This role is responsible for the definition of customer-centric items or user stories from the capability/feature roadmap defined by the Product Manager, ranking and prioritizing them, and adding them to the team backlog
• This role will work closely with the Release Train Engineer/Agile Programme Manager and Scrum Master in coordinating day to day activities such as sprint planning, retrospectives and other agile functions to ensure collaboration and effective delivery of user stories against commercial milestone objectives
• Product owner works to Agile principles, and will be responsible for the prioritization and delivery of the backlog of change initiatives to maximize business benefit of the products and features we offer. The rote works closely with the team to develop user stories, acceptance criteria and full business benefits, and convey the vision onwards to our in-house Scrum teams, or, where required, to our Offshore development partners

Key accountabilities and decision ownership:

• Own, drive, and focus the team on delivery of business value and content
• In collaboration with a Business Analyst, develop and define user stories / items and acceptance criteria from the feature and capability roadmap defined by respective Product Managers as it pertains to reconciliation and billing across the product spectrum
• Rank and prioritize user stories / items and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built
• Approve the final release plan and accept all deliverables against defined user stories and acceptance criteria
• Analyse and report delivery risks and opportunities, and engage stakeholders for communications and decision-making
• Participate in retrospectives to identify improvement opportunities
• Acts as single point of business contact for the IT Development, Operations and FinOps team relating to recon and billing engine requirements on ongoing operations

Key performance indicators:

• Development and ongoing enhancement of an industry leading recon and billing engine
• Development and ongoing management of all recon and billing procedures and processes across the various products
• Ongoing stakeholder management with a specific focus on internal and external customers and suppliers with a specific focus on reconciliation and settlement

Core competencies, knowledge and experience:

• Excellent problem solving skills, with the ability to minimize overhead tasks for the team and manage interdependence with other teams
• Excellent relationship building and influencing skills, with the ability to foster an inclusive team culture
• Excellent business acumen and understanding of the role of the capability in contributing to business value
• In-depth understanding of both the current telecommunications, digital services market , emerging business and technology trends
• A strong customer-centric focus, with an entrepreneurial and ROI mindset and the ability to function with a high degree of autonomy
• Strong financial management skills and acumen
• Strong time-management skills, with the ability to juggle multiple balls, and must be comfortable working under pressure
• Excellent verbal and written communications and collaboration skills, with the ability to work closely with the delivery team to deliver user stories
• Flexible with planning and work estimation, managing and empowering the team (without needing to micromanage), able to continuously balance between the customer and commercial needs
• Digital/software product ownership in large scale environments
• User story definition and refinement
• Expertise in Agile software development environment and methods
• Data-driven decision making

Must have technical / professional qualifications:

• Bachelor's Degree in Commerce, or other related field
• A total of 5 or more years' experience in the field of Financial Operations relating to financial reconciliations, billing operations and payment settlements.
• Experience in agile methodologies, such as Scrum, Kanban, Extreme Programming (XP), Test Driven Design and Behavioural Driven Design
• Experience in successful delivery against financial / resource constraints
• Experience in the use of analytics and AB / multivariate testing
• Experience with requirements definition and use case modelling

• Professional experience and knowledge of the Telecommunications industry strongly preferred

Industry Experience Required for the role:

• Financial operations related to payments acquiring, issuing, value added services

• Reconciliations
• Billing
• Settlements
• Commercial modelling

Products:

• Payments Acquiring (POS and Ecommerce)
• Prefunded Wallets
• Card Issuing

Value Added Services Products

• Airtime/Data
• Prepaid Utilities
• Bill Payments
• Gambling/Betting
• Lottery
• Event ticketing

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