Job Description

Who

we are

Yoco was founded in 2015, and we've been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.


We're the payments provider for over 200,000 self-employed, and process over US$3 billion annually.


We have 350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.


Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.


We're growing fast. With growth comes compelling challenges. If you're an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you're likely to thrive at Yoco.


We don't stop pushing. We break things to rebuild. We challenge ourselves and each other. We're constantly evolving - and we're doing it fast.


Grow With Us.

About the

Product Operations

team

Product Operations at Yoco designs the systems that power how we build - connecting insight, planning, and execution across Product, Design, Engineering, and Customer Operations.


We embed the rhythms, frameworks, and feedback loops that help a product-led organisation scale with clarity, confidence, and cohesion.


By integrating enablement, measurement, and operating design, ProductOps ensures every product decision is insight-driven, strategically aligned, and built for continuous learning.

About the role

The Product Operations Manager is a strategic force multiplier for Yoco's product organisation - defining the systems, metrics, and practices that shape how our Product, Design, and Engineering teams plan, learn, and deliver with clarity and confidence. You'll architect scalable ways of working that embed experimentation, data, and insight into every stage of the product lifecycle, improving flow, learning, and craft across the organisation, and ultimately raising the bar for how Yoco builds products that help entrepreneurs thrive.

What you will be doing

Architect and scale Yoco's Product Operating System - the toolkits, frameworks, and rituals that connect product strategy to execution.
Embed insight, experimentation, and measurable outcomes into daily product practice, improving craft and decision quality across all teams.
Operationalise shared product health metrics and learning loops, bringing together data, research, and experimentation into a single narrative.
Shape and evolve the Product Playbook, codifying how Yoco does product - from discovery and validation through delivery and continuous learning.
Strengthen the connective tissue between Product, Design, Engineering and Data, ensuring seamless flow and faster learning.
Lead strategic initiatives that improve how we learn, decide, and scale - from insight to delivery.

What Success Looks Like

An adopted, evolving Product Operating System that unifies how we plan, prioritise, and deliver. Data, insight, and feedback loops driving faster, smarter product decisions. Cohesive systems across disciplines - enabling flow, alignment, and velocity. Noticeable uplift in product craft, learning velocity, and delivery confidence.

About you

You have 6+ years in Product Ops, Product Management, Product Strategy, or similar roles in a product-led organisation. You love designing frameworks and systems that make complex teams work smarter. You are fluent in using data, insight, and experimentation to guide prioritisation and learning. You are a connector and enabler - trusted by senior leaders and valued by delivery teams You value clarity, iteration, and adoption over process for process's sake. You want to help shape how a scaling product organisation operates and grows. You are comfortable zooming between long-term system architecture and ground-level execution.

The people we're looking for

We're looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.


Building solutions for a more equal society is a daunting task - and it's not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it's just the right kind of meaningful madness for our kind of visionary human.


So, who are you? You're someone who resonates with our mission and our values, and you're relentlessly effective in your execution.


You're a curious problem-solver with a passion for doing good. You're bright, grounded, experimental and bold. You play open cards and get stuck in. You're not afraid of change. You close the loop.


At Yoco, we laugh, embrace each other's quirks, and support one another's growth, all while staying authentic.


If this sounds like your kind of challenge, apply below and come grow with us.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.