Job Description

We seeking for a Product Manager for Microsoft Dynamics 365 responsible for owning and driving the full product lifecycle of the institution's enterprise Dynamics 365 (D365) platform, including modules supporting

Sales and Marketing, Student Information Management, Finance, and HR

. This role serves as the strategic bridge between technical teams and business stakeholders to ensure that D365 evolves in alignment with institutional goals and delivers maximum business value.

Purpose of the Role:

The Product Manager for Microsoft Dynamics 365 is responsible for owning and driving the full product lifecycle of the institution's enterprise Dynamics 365 (D365) platform, including modules supporting

Sales and Marketing, Student Information Management, Finance, and HR

. This role serves as the strategic bridge between technical teams and business stakeholders to ensure that D365 evolves in alignment with institutional goals and delivers maximum business value.

Key Performance Areas:

Product Strategy & Roadmap

Contribute toward the definition and communication of a

clear product vision and roadmap

for the Dynamics 365 platform aligned to the institution's strategic priorities. Maintain an up-to-date product backlog of initiatives, features, and enhancements across all D365 modules in use (CE, F&O, HR, etc.). Prioritise product features and development efforts based on

institutional value, business case justification, user needs, and resource availability

. Guiding a decentralised team of project managers / leads across various lines of business.

Stakeholder Engagement & Requirements Management

Serve as the primary point of contact between

business system owners

, end-users (academic and administrative), and the technical delivery team. Lead

requirements elicitation and analysis workshops

to define, refine, and validate business requirements and translate them into user stories or functional specifications. Champion a

user-centric and data-informed

approach to product development and support.

Product Delivery Oversight

Work with internal development teams, Microsoft implementation and integration partners to plan, monitor, and validate delivery of D365 enhancements. Participate in

sprint planning, backlog grooming, sprint reviews, and retrospectives

. Ensure delivery meets business expectations, technical quality standards, and aligns with solution architecture and governance frameworks.

Governance and Change Management

Establish and enforce product governance processes, including

change control, release management, and impact assessment

. Collaborate with IT governance, data governance, and security teams to ensure compliance with internal and external policies (e.g.,

POPIA

). Actively contribute to

change enablement and adoption

initiatives to support staff and student success using D365 tools.

Performance Monitoring & Continuous Improvement

Define and monitor

key product performance metrics

, including usage, adoption, issue trends, and stakeholder satisfaction. Identify opportunities to optimise business processes through automation and smarter use of the Dynamics 365 platform. Stay current with Microsoft's roadmap for D365 and evaluate new capabilities for

Minimum

Requirements for the job:

Qualifications / Education

Minimum:

A Bachelor's degree (qualification at NQF-7 level) in Information Systems, Computer Science, Business Administration or a related field.

Advantageous:

A post-graduate qualification in the above; Industry-recognised certification at intermediate to advanced level in Product Management and/or Business Analysis and/or Project Management is highly desirable.

Experience:

5 - 7 years of experience in Product Management, Business Analysis or Application Ownershipwith at least 3 years' relevant experience in a complex, multi-functional environment. At least 3 years'Product Management experience of Dynamics 365 (D365) solutions. At least 3 years' experience with Agile/Scrum delivery methodologies. An understanding of how organisational change management supports successful project implementation would be advantageous.

Technical / Functional Competencies:

In-depth understanding of the Microsoft Dynamics 365 ecosystem (Sales, Marketing, F&O, HR, or equivalent modules). Ability to work with technical teams on solution design, integration, testing, and release management. Proficient with Azure DevOps or similar tools for backlog and release management. Knowledge of business process design and optimisation. Experience with Power Platform (Power BI, Power Automate, Power Apps

)

is beneficial.

Behavioural Competencies

Strategic thinking with strong business acumen. Excellent communication and stakeholder management skills across technical and non-technical audiences. Strong sense of ownership, initiative, and follow-through. Ability to manage competing priorities in a dynamic, evolving institutional context. Problem-solving orientation with a bias for collaboration and innovation.

Employee Benefits:

A competitive, market-related salary with opportunities to earn incentive performance bonuses. A supportive, high-performing environment where innovation is encouraged. A Hybrid remote working model. Subsidised academic studies through Eduvos for staff, their spouse/life partner, and dependent children, after 6 months of service.
Job Type: Full-time

Work Location: In person

Application Deadline: 2025/07/17