Job Description

Finance
Durban

PRODUCT AND LEAD MANAGER

Our client is seeking a Product and Lead Manager to join their team

Job purpose:

As a Product and Lead Manager , you will play a pivotal role in the management of financial products and services that cater to our customersxe2x80x99 unique requirements, but also in identifying and nurturing potential customers, driving sales growth, and improving our overall customer acquisition and retention strategies. Leveraging your expertise, you will bring fresh insights and a customer-centric approach to our financial products. This position will require you to work collaboratively with various departments across the organization.

Key Responsibilities
1. Product Strategy: Develop and refine the product strategy, aligning it with market trends, customer needs, and
the companyxe2x80x99s goals.
2. Market Research: Conduct in-depth market research to identify opportunities and assess the competitive landscape, drawing on your knowledge of consumer behaviour and preferences.
3. Product Development: Collaborate with cross-functional teams to conceptualize, design, and package innovative financial products and services.
4 . Customer-Centric Approach: Apply your experience to ensure that our financial products are designed with a strong focus on
the customer experience, usability, and appeal.
5. Lead Generation and conversion: Provide insights to drive high-quality lead generation through various channels, collaborating
with the sales and marketing teams to optimize conversion rates at various stages of the customer journey.
6. CRM Utilization: Leverage CRM systems and automation tools to develop and execute lead nurturing strategies to engage leads through various touchpoints, converting them into sales-ready prospects.
7. Product Lifecycle Management: Optimize product performance and profitability.
8. Performance Analysis: Continuously monitor the performance of existing products, utilizing data-driven insights to
make data-driven decisions and improvements.
9. Regulatory Compliance: Stay informed about the regulatory environment in the financial services sector and ensure that
all products meet compliance standards.
10. Budget Management: Effectively manage the budget allocated to product development and maintenance.
Minimum Requirements

Matric
Preferred: Bachelorxe2x80x99s degree in Business, Finance, Marketing, or a related field.
Experience
Minimum of 5 years of product management experience in the financial services or retail sectors with a proven track record of launching and managing successful products.
Proven experience in lead management and customer acquisition Knowledge of customer service principles and practices
Competencies
Customer-Centric Mindset A deep understanding of customer needs and preferences with
the ability to translate them into product strategies and features. Strong understanding of
retail industry dynamics, customer behaviour, and market trends.
Market Knowledge: Strong knowledge of the financial services and/or retail industry, including trends and regulatory requirement
Analytical Skills: Proficiency in data analysis and interpretation to make informed decisions.
Communication Skills: Excellent verbal and written communication skills, along with the ability to collaborate effectively with cross-functional teams.
Project Management Experience: Working closely with the IT and Project Management
Teams to deliver products and features in accordance with agreed roadmaps.
Must possess a good understanding capability for interpreting clientxe2x80x99s needs.
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt
to change within a fast-paced business environment
Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients

If you meet the requirements Glenda invites you to apply

Should you not hear from us within 2 weeks, kindly note that you have not been shortlisted and you are welcome to apply for other roles that we advertise.