Job Description

PRIMARY PURPOSE

To fully analyse and process Merchant Services applications for PBB. To manage assigned portfolio on a day-to-day basis, ensuring minimal bad debts / merchant defaults, and applying sound risk mitigation principles in compliance with Merchant Policies and Procedures and Card Schemes requirements. To provide administrative support to Product leadership.

TECHNICAL COMPETENCY REQUIREMENT

Merchant Solutions

Knowledge and understanding of Merchant Onboarding process. Experiential knowledge and understanding of Merchant Onboarding systems. Ability to obtain, analyse and act on the following key merchant onboarding information:

o

Risk Matrix

o World checks

o Department of Home Affairs checks.

o MATCH checks

o Credit Bureau checks

o Merchant Category checks

Ability to present written motivations to Product Managers where new and or additional applications are processed through an assisted path. Ability to engage with front line staff including bankers and merchant consultants to ensure smooth onboarding of clients.

General administrative

Strong relationship building and teamwork skills. Analytical, confident, and competent self-starter with excellent organizational skills Deadline driven with a high attention to detail. Good written and verbal communication skills. General understanding of products at Bidvest Bank

REQUIRED MINIMUM EDUCATION AND TRAINING

Matric with Banking / Risk related certificate.

Banking Experience.

REQUIRED MINIMUM WORK EXPERIENCE

5 years' work experience, of which 3 years was in Merchant Solutions and 1-2 years and general banking experience

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

Vetting new merchants, ensuring smooth onboarding to enable merchants to activate and start trading early. This will ensure that we generate revenues from new accounts much quicker. Analyse products. Support Managers and Product owners to achieve financial budget.

CUSTOMER CENTRICITY

Demonstrate understanding of Business Banking customer and how products fit into the ecosystem.

OPERTIONAL EXCELLENCE

Support internal stakeholders and sphere of influence to enable speedy and smooth onboarding of customers. Support internal stakeholders and sphere of influence to enable development and deployment of competitive products to the market

DATA MANAGEMENT

Use Bank MIS capabilities and reports such as the Trigger report to derive business insights that will enable you to perform your work.

STAKEHOLDER MANAGEMENT

Ensure Card Scheme compliance. Ensure PASA industry compliance. Promote close relationship within Product team and stakeholders

PRODUCT ANALYSIS

Support Product team in the development of compelling CVP. Support Product team in Introduction of product enhancements to remain competitive.

LEARNING AND GROWTH

Take ownership for own career advancement.

This position is advertised in line with our commitment to Employment Equity.