Problem Manager

Johannesburg, Gauteng, South Africa

Our client in the telecommunications sector is looking for a Problem Manager on a contract duration of 2 months.
Educational Background:

Bachelor's degree in Information Technology, Computer Science, or a related field o Relevant certifications such as ITIL, PMP, COBIT, or equivalent

Technical Skills:

Strong understanding of FinTech/Banking Technology stack and its dependencies
Proficiency in documenting and defining technical dependencies
Experience with Known Error Database (KEDB) management
Familiarity with RCA (Root Cause Analysis) processes and documentation
Proficiency in maintaining Corrective Actions Logs and categorizing corrective actions per vendor and platform
Knowledge of platforms such as MoMoAPP, Azure, EPW shared systems, GSM, SAS, Eva, Optasia, Jumo, network systems
Problem management and Incident and Change Management

Professional Experience:

Minimum of 5 years of experience in problem management and resolution within a FinTech or similar technological environment
Experience working with OPCOs Service Desk and other operational entities
Proven track record of successful management and tracking of corrective actions

Soft Skills:

For more information please contact:
Matshidiso Moabelo

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