Job Description

LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATES
Position : Private Aviation Client Manager
Working Schedule : 8am-5pm PST(Can flex due to business needs. 8am-5pm EST As Needed) Salary Range :$1,500-$2,000 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)
Private Aviation Client Manager
Role Overview
We are seeking a highly organized and service-driven Private Aviation Client Manager to oversee end-to-end flight operations, ensure a seamless passenger journey, and deliver premium, white-glove service. This role requires exceptional attention to detail, proactive problem-solving, and the ability to manage multiple high-priority tasks in a fast-paced aviation environment.
Key Responsibilities
Flight & Operational Coordination

• You will be the main point of contact for all inbound customer service inquiries for all ongoing trips.
• Manage daily flight itinerary operations, with priority focus on today's and tomorrow's flights.
• Coordinate all ground logistics including transportation, catering, documentation (passports, IDs), and onboard requirements.
• Serve as the proactive communication hub between clients, charter providers, and internal teams.
• Identify, troubleshoot, and resolve bottlenecks or operational challenges before they impact the customer experience.

Client Communication & Service

• Handle all outbound communications such as itinerary confirmations, updates, and post-flight feedback requests.
• Deliver premium, white-glove service to high-net-worth clients with professionalism and warmth.
• Act as the main point of contact throughout the entire passenger journey--from pre-boarding to post-arrival.

Administrative & CRM Management

• Maintain accurate CRM records in HubSpot, including operator references, insurance documents, and internal notes.
• Support leadership by acting independently, making informed decisions, and ensuring operational excellence.
• Document SOPs and maintain organized files and data systems.

Hard Skills Required

• 3+ years of experience
• HubSpot CRM proficiency (essential; entire backend and workflows are built on HubSpot)
• Strong project management and multitasking capabilities
• Operational planning and logistics experience
• High-level proficiency in Google Workspace
• Data management skills and SOP documentation experience
• Minimum typing speed of 45+ WPM
• Experience in luxury service or aviation industries is a strong plus

Soft Skills Required

• White-glove customer service: professional, polished, premium communication style
• Customer Centric Mindset: putting the needs of your customer above everything else
• Extreme ownership: proactive, self-reliant, and solutions-driven
• Resilient under pressure: able to manage urgent operational issues while maintaining standards
• Clear, fluent English communication with a refined, confident tone
• Culturally aligned: values longevity, high-quality service, and proactive problem solving
• High emotional intelligence: can manage demanding personalities with tact and assertiveness
• Flexible and adaptable, comfortable with dynamic travel schedules and shifting priorities

Mission-driven with a strong growth mindset

Skills Required