The necessary skills that we require for this role include:
Bachelor's degree in Law
Minimum 2 years' experience in Data Privacy, Compliance or Risk Managment
Experience with Privacy management platforms
Familiarity with global privacy laws (GDPR, POPIA, etc.)
This is an exciting piston with an international company
As part of your role, your responsibilities will include:
Being a specialist in triaging customer data protection data subject rights requests and data protection complaints
Providing first line response and support for customer data protection queries and complaints
Co-ordination of supporting teams in the provision of requested personal data, in support of data subject requests.
Co-ordination of supporting teams in the management of escalations, process improvements and the optimisation of the service.
Day to day management and output of the data subject access request process, requests for erasure and all other data subject rights requests, within the regulatory timeframe(s).
Maintaining the appropriate logs and software supporting requests for all data subject requests including the right of deletion and the right of access.
Appropriately escalating any issues or queries via the appropriate channels to Senior Management.
Undertaking general administrative tasks including dealing with customers' requests for deletion.
Supporting the Privacy Operations Team Lead to document processes, procedures, templates, reporting, and training material regarding data subject rights requests
Supporting the Privacy Specialist Team Lead and the Group Privacy Operations Manager with any projects or initiatives.
Job Types: Full-time, Permanent
Work Location: In person
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