Principal Technical Assistant Cape Town B

Western Cape, South Africa

Job Description


Principal Technical Assistant - Cape Town B Technical ~ Sales, Marketing Communicaions
Western Cape

Principal Technical Assistant - Cape Town

The TES employee(s) will be responsible for the following function / work:

1. Live alarm and incident monitoring

2. Call taking from key authorised users or clients

3. Incident call logging to relevant resolver group

4. Incident coordination and escalation of calls

5. Adhoc requests for reports

6. Ensure shift handover documentation is complete

7. Perform Change management checks

8. Access control

9. Handle incident management issues accordingly and as instructed

The TES employee(s) must meet the following requirements:

Qualification: Minimum Grade 12

Experience: 3 years experience in a relevant environment

Other skills /requirements (Specify)

1. Valid driver's licence with own vehicle

2. Ability to work shifts

3. Good communication skills and etiquette

4. Experience in a technical operations centre an advantage

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Job Detail

  • Job Id
    JD1292300
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Western Cape, South Africa
  • Education
    Not mentioned