Job Description

Principal, Project Manager - Global Project Management Services - Cape Town

Bringing smiles is what we do at TTECxe2x80xa6 for you and the customer. As a Principle Project Manager working in Cape Town, South Africa, youxe2x80x99ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.TTEC is seeking a seasoned Principal Project Manager, Global Project Management Services to join our Customer Management Services team.

TTEC xe2x80x99s Global Project Management Services team (GPMS) is directly responsible for the deployment of projects on a global scale including but not limited to new or expansion client business, internal projects, corporate, business segment and/or enterprise level initiatives. Responsibilities include presales support, new business due diligence and/or project requirement gathering engagements.

What youxe2x80x99ll be doing:

Project execution, including on a global scale and/or across various business segments at an enterprise level, through the application of functional methodology and global process to: Act in a primary liaison and oversight level project management capacity, serve as client point of contact, build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure a quality deployment is completed on time, according to specifications and within budget.

What youxe2x80x99ll bring to us:

• Risk identification and mitigation
• Escalation and change management
• Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience
• Build, manage and maintain master project documentation
• Partner with internal teams, stakeholders, senior executive level parties and external clients
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives.

What skills youxe2x80x99ll need:

• BA/BS or equivalent relevant experience
• Experience in a formalized project management role leading the deployment of medium to large scale global projects, including the management and oversight of diverse functional project teams on a global scale. Capable of effectively facilitating meetings and developing and executing detail oriented project plans and deliverables.
• Experience in the call center and/or business process outsourcing industry
• Experience with client facing, senior and executive level management communications and formal presentation delivery
• Experience with project management and word processing software, spreadsheet and flowcharting applications
• (MS Project, MS Office, Excel and Visio)
• Project Management Certification: Project Management Professionals (PMP)
• Operational management experience within a call center production environment strongly preferred

What You Can Expect -
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.
Who We Are:

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC