Job Description

Role Cloud Services Program Manager
Role Overview
The Cloud Services Program Manager is responsible for overseeing the endtoend delivery of Cloud Transformation and Operations delivery A cross function leader the Cloud Services Program Manager will build and nurture strong relationship with executive IT leadership within the Client organization and enable the growthing of the Cloud business in the region This role ensures that all contractual obligations are met delivery is aligned with client expectations and business outcomes are achieved This role always plays crucial role in strategic planning for acquiring new clients with solutions to solve client challenges
Key Responsibilities
Lead endtoend delivery of cloud programs across multiple workstreams
Own and manage the overall delivery portfolio for the region ensuring alignment with contractual commitments and business objectives
Act as the primary delivery interface between the client and internal teams ensuring high levels of customer satisfaction and stakeholder engagement
Manage crossfunctional teams including cloud architects engineers and thirdparty vendors
Oversee migration optimisation and integration of cloud platforms eg AWS Azure GCP
Lead program governance including planning execution risk management and reporting across multiple projects and service lines
Drive growth within existing and new clients in the region
Collaborate with partners and advisors
Collaborate with account management and sales teams to identify growth opportunities support renewals and contribute to account strategy
Drive resource planning allocation and optimization to ensure timely and quality delivery of services
Manage financial performance of the account including budgeting forecasting and cost control
Lead and mentor delivery managers project managers and technical leads to build highperforming teams
Escalate and resolve critical delivery issues ensuring minimal disruption to client operations
Required Qualifications
Proven experience delivering largescale cloud programs ideally in enterprise environments
Strong understanding of cloud platforms AWS Azure GCP and associated services
Bachelors or Masters degree in Computer Science Information Technology or related field
15 years of experience in IT service delivery with at least 5 years in a leadership role managing large client accounts
Proven experience in managing multitower delivery eg infrastructure applications cloud security
Strong understanding of RFPs contract management service delivery models and governance frameworks
Excellent stakeholder management with ability to engage and advise executive IT leaders
Excellent communication negotiation and Stakeholder Management influencing skills
Familiarity with cloud governance FinOps and security best practices
Experience working in global delivery models and managing distributed teams
Background in infrastructure DevOps or cloud architecture
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Skills Required