Job Description

The Company
Electrum is a next-generation payment software technology company.
Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily.
At Electrum, we are grounded in impact - designing solutions that matter, acting with urgency, and continuously learning as we scale. We believe in creating together - working side by side with our clients and teams to build meaningful, lasting solutions. We prioritise making it safe - encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive. And we back empowered strong teams - hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness.
When you join the Electrum team, you'll get to:

• Be part of the entire journey -- from the spark of an idea to the final product launch.
• Grow your skills through world-class training and hands-on learning every day.
• Receive mentorship and guidance from industry leaders who are invested in your success.
• Work in a dynamic, innovative workplace where collaboration and creativity thrive.
• Tackle real-world customer challenges and see the impact of your work firsthand.
• Explore plenty of opportunities to grow your career and expand your expertise.
• Gain valuable experience in a leading FinTech environment, contributing to meaningful, high-impact projects.

The Opportunity
As a Solutions Consultant, you will be the key pre-sales engineer translating complex technical concepts into tangible business value. Collaborating cross-functionally, you'll work closely with clients and internal teams to solution, ideate and model the various possible mechanisms available to our clients. Your role is critical in ensuring seamless alignment between our technical offerings and diverse client needs, requiring a dynamic blend of technical expertise, business understanding, strategic thinking, and client engagement skills.
This role will be instrumental in assisting the sales team in various stages, and will contribute to the continuous improvement and innovation of Electrum's product offerings. By using your strong communication skills you will explain the solution in a language that the buyer will understand both in technical and business value, selling the efficiencies of Electrum's API over customised connections.
The role
Solution strategy and education

• Educate the go-to-market team on product insights and enhancements
• Collaborate with sales teams to develop and recommend products and services to meet customers' requirements
• Utilise a balanced mix of technical and business skills to engage with multiple buyer personas across the customer enterprise
• Provide pre-sales technical expertise to the sales team and customers during the sales process
• Ensure that the technical aspects of the sales process are driven to ensure that the client achieves their desired objectives

Customer strategic alignment

• Help inform the strategic direction of customers through your expertise
• Brief delivery teams with relevant information from the sales process
• Effectively communicate technical advantages over custom connections
• Communicate technical solutions to clients, emphasising the value proposition
• Identify additional sales opportunity expansion pipeline with existing customers
• Build and nurture relationships with key technical personas at allocated clients

Solution design and implementation

• Manage or actively participate in solution ideation, design, and implementation activities.
• Gather market intelligence to better understand customer needs
• Provide technical input into bid proposals, projects, and technical documents within the sales process
• Understand the current transaction landscape and identify the wants, needs, and goals of customers
• Combine knowledge of software design and business KPIs to define appropriate solutions
• Consider maintenance aspects and potential risks while highlighting the benefits of proposed solutions
• Conduct demos or proof of concepts to showcase the benefits of partnering with Electrum
• Brief delivery teams with relevant information for estimation and timelines

Financial and Operational Optimisation

• Contribute insights to the business case to align solutions with customer needs
• Design/suggest cost-optimised solutions to reduce expenses and enhance Electrum's financial performance
• Maintain up-to-date and comprehensive knowledge of the organisation's and competitors' products and/or services

Requirements
Essential requirements for this position are:

• A degree in Computer Science or Software Engineering
• Minimum of 3 years experience in software engineering and design
• A strong understanding of system architecture as it relates to transaction processing operations

Skills:

• Analytical thinking and problem-solving skills
• Project management skills
• High attention to detail
• Technical creativity and open-mindedness
• Excellent presentation design skills
• Ability to work independently
• Excellent communication skills, both verbal and written
• Demonstrable experience in RFI/RFP delivery

Increase your odds by having

• Experience in developing or supporting transaction processing software, such as payments will give you an advantage
• Deep understanding of the SaaS business model, principles, processes and metrics
• Experience in Fintech, SaaS, or Marketplace startup

Benefits
Why Join Electrum?

• We believe in a People First approach, ensuring a culture where you can thrive and make a real difference

Your Career & Culture

• Career Growth: Delivering world-class financial software is challenging, but your effort will earn you hands-on experience with products used by millions, accelerating your career.
• Strong Teams: We keep teams small, focused, and collaborative to maximize impact.
• Transparency: We openly discuss strategy, finances, and salaries. Mistakes are viewed as learning opportunities that we actively discuss.
• Autonomy: We trust you. You're expected to seek out the data needed for informed decisions and manage your own time--knowing when to focus and when to recharge.
• Shared Vision: You'll have the power to shape the vision of how we build the future of financial services.

Practical Perks * Here's how we support our culture:

• Flexible Work: Office-first environment with flexible hours.
• Generous Leave: Starting at 20 days per year.
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch.
• Social Life: Regular team activities like hikes, getaways, and dinners

Skills Required