Job Description

The PreSales and Solutions Architect is responsible for delivering high-quality technical solutions across client environments, supporting project rollouts, performing security assessments, and providing technical expertise for both pre-sales and post-deployment activities. This role requires a strong understanding of network, security, and Microsoft technologies, along with the ability to train staff and support critical escalations.

Responsibilities:

Lead the deployment of new and existing solutions across client sites, ensuring seamless implementation and minimal disruption. Conduct training sessions for technical and sales staff on solutions deployed by the business. Perform site assessments and provide recommendations to optimize client environments. Conduct security audits and assessments to ensure client infrastructure meets required standards. Participate in pre-sales meetings, scope solutions and assist with network design recommendations. Handle escalations on the priority support desk and provide expert guidance for complex technical issues. Provide emergency and cut-over support outside of business hours when required. Manage licensing and spin up Azure VMs as required for client solutions. Stay up-to-date with emerging technologies and conduct technical due diligence for potential solutions. Manage core office infrastructure including switches, firewalls and other critical networking components. Maintain a comprehensive technical understanding of the Microsoft suite of products and security solutions offered by the business.

Knowledge and Skills required

Proven experience in network and security engineering, preferably in a client-facing role. Strong knowledge of Microsoft products (Office 365, Azure, Teams, SharePoint, etc.). Experience with security solutions, firewalls, and switches. Ability to conduct technical audits and assessments. Strong problem-solving and troubleshooting skills. Excellent communication skills, with the ability to train and support staff effectively. Flexibility to handle after-hours support and critical escalations when required. Proactive approach to learning new technologies and performing technical research. * Fortigate and Microsoft certifications not older than three years are mandatory.