Job Description

Practice Manager (Medical Aesthetics) - Cape TownPRACTICE MANAGER - Medical AestheticsBloubergstrand - Cape Town, Western-Cape (South Africa)Starting Date: A.S.A.P / 01 October 2023Report to: Medical DirectorHOURS & SHIFTS:Monday - Friday (08:00 am - 17:30 pm)Closed on all major public holidaysMandatory leave break during Christmas & New YearsPACKAGE POTENTIAL:Market related Salary (based on skills, experience & relevancy to the job description)Commission earnedIncentivesQUALIFICATIONS:Incumbent must be a qualified Skin Care & Aesthetics ProfessionalCIDESCO / ITEC / SAAHSP / CIBTAC / City & Guilds / N-Dip Somatology (minimum 2-year qualification)Dermal Aesthetics qualifications - BONUSBusiness or Marketing qualification - BONUSEXPERIENCE & SKILLS:Patient and Client relations - a friendly and welcoming personalityMedical Aesthetic Practice or Aesthetic Clinic employment experience - Not negotiableComfortable performing aesthetic skin care services (Peels, Needling, Laser etc.)At least TWO years in a senior, managerial role in the industryComputer savvy and clued up on several systems including Social Media (FB, Instagram, LinkedIn etc.)Financial & Budgeting savvyHuman Resources & Employee WellnessProduct trainer / lecturer experience - BONUSAdmin savvy and able to work on several projectsCHARACTERISITICS:Friendly: patients must feel welcomed when they enter the practicePatient: patience is required to deal with challenging patients and repetitive inquiries.Team player: maintain a good relationship with your colleagues and ensure that any disagreements are dealt with discreetly and quickly so that you can work efficiently together as a team.Responsible: take accountability for your role within the business to ensure that things run smoothly. Report any problems to your manager as soon as possible to ensure that they are dealt with quicklyWilling to learn: you will be required to have a certain amount of skill with administration tools to perform your job successfully.Flexibility: you must be willing to take on various roles so that you can assist all other staff where needed.Compassion and understanding: some patients need more attention, give them the opportunity to feel comfortable and confide in you.Excellence: everything done daily, whether it is offering a patient a cup of coffee or assisting doctor must be done with excellence.Integrity: ensure that you listen to patientxe2x80x99s needs and wants and advise according to these requirements, not according to what you think they need.Professionalism: always look and be the part of the clinical manager. Speak when spoken to and keep quiet when speaking is not appropriate.SUMMARY OF DUTIES:AdministrationManage social media content (create or develop where necessary)Draft Aesthetic plans in absence of doctorxe2x80x99s assistantAssist with Stock controlTraining assistance where operationally requiredAssist with strategic planningProduct screening and attend launches or promotionsAssist with patient prep where requiredOffice managementAttend to clinical queriesManage support team (receptionist, therapists, etc.) and all relevant HRPerform aesthetic treatments where operationally required in absence of aestheticianAssist Drs with any treatment in absence of assistant where operationally requiredFinancial managementOffer in-house trainingPatient relations & retentionHandle queriesQuality assuranceFront desk duties where operationally requiredAssist with sales or product recommendationThis list is a summary of the duties and responsibilities assigned to this role - a detailed break down will be provided to our successful incumbent.

JTJ Group