Portuguese Speaking Consultant
Job Description
Our client, one of Southern Africaxe2x80x99s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa.
The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is delivered.
Responsibilities:
xe2x96xaa Answer incoming calls and return customer calls within service level agreed times
xe2x96xaa Maintain call volumes in line with the companyxe2x80x99s daily average
xe2x96xaa Competently manage irate clients
xe2x96xaa Liaising with relevant stakeholders to address queries/complaints
xe2x96xaa Update and verify client information on database
xe2x96xaa Translate written correspondence to English
xe2x96xaa Assist with Outbound Campaigns
Requirements:
- Multilingual: Must be able to speak, read and write fluently English & Portuguese
- Client focused
- Numerically intelligent
- Computer literate
- Grade 12 (Compulsory)
- 1 year unbroken, recent Contact Centre Experience
- Financial Services industry knowledge and background
- Knowledge of Trust and Beneficiary fund environment
- Knowledge of Employee Benefits environment
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Job Detail
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Job IdJD1265040
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned