Job Description

Job Advert Summary

To provide a warm, professional, and seamless arrival and departure experience for guests while ensuring luggage handling, guest orientation, and front-of-house support are delivered with the highest standard of hospitality.

Minimum Requirements

Communication:

Clear, professional, and guest-oriented.

Customer Service:

Anticipates guest needs and provides exceptional service.

Organization:

Manages tasks efficiently and maintains attention to detail.

Teamwork:

Works collaboratively with the front office and wider hotel team.

Professionalism:

Maintains a polished and courteous demeanor at all times. Friendly, approachable, and service-driven. Physically fit and capable of handling luggage safely. Flexible and adaptable to changing guest needs. Punctual, reliable, and proactive in problem-solving.

Duties and Responsibilities

Guest Service

Deliver a welcoming and professional first impression to all guests. Handle guest luggage on arrival and departure, ensuring safe delivery to and from rooms. Escort guests to rooms or facilities as required, offering orientation and assistance. Provide transport with golf carts to and from reception, rooms, and other designated areas. Assist with towel service, welcome drinks, and other guest touchpoints. Support with lost & found procedures, ensuring accurate recording and safe return of items.

Operational Support

Conduct room checks after departure to ensure items such as adaptors are not left behind. Maintain daily checklists for porterage and operational tasks. Ensure the cleanliness, tidiness, and organization of porter equipment and the luggage room. Assist the Duty Manager / Front Office Manager with stock counts and other ad hoc duties. * Support inter-departmental communication by coordinating guest rooming requirements.