Job Description

Job Advert Summary

Your role is to lead the guest journey from the moment the guest arrives at the hotel Porte Cochere until they check out form the hotel. To ensure that quality, service & guest relations are at the centre of each guest experience.

Minimum Requirements

Clear communication skills - both written & verbal Presentable, well-spoken & professional individual Fluent in English, both oral and written. Good Knowledge of the hotel systems (OPERA) Customer service orientated, with bility to deal with guests Good communication & Guest Relations skills Excellent time management skills Ability to take initiatives Basic knowledge of MS software such as Excel and Word

Duties and Responsibilities

Greet all guests as they arrive at the hotel, in a friendly & professional
manner
Assist all guests with luggage on check in & check out Store luggage per SOP, with no deviation Ensure luggage store room is kept clean, tidy & orderly at all times Escort guests to rooms & assist with rooming. Show them how equipment works, room directory, telephone, safe & other equipment Explain room & hotel guest facilities & operating times Deliver messages & parcels to guest rooms Handling guest requests for required information & provide accurate answers Check & ensure the hotel shuttle is clean, has clean stickers & operational at respective times that it should. Report any guest issues & guest complaints that happen to be brought to you by guests Report maintenance & safety issues, housekeeping discrepancies etc, that you might come across during your shift. Regular checks of the foyer, gym, floors. Clear foyer clutter, tables, bins, furnishings & scatter cushions. Ensure the foyer is kept clean & presentable at all times (windows, furniture, floors, doors, luggage trollies, concierge desk etc) Regular checks of the parking area (car lights that are on, dustbins empty, oil spots, litter etc) Be able to book tours, transfers & sightseeing activities for guests Know the Sandton node & surroundings, so that you're able to make suggestions to guests for restaurants, sightseeing, safety in & outside the hotel etc Attend & participate in departmental meetings and trainings Prepare group check ins (luggage labelling, room keys etc) Assist other departments as & when needed * Other ad hoc duties