Porter
Cape Town, WC, ZA, South Africa
Job Description
Job Advert Summary
To provide exceptional guest service through efficient handling of guest luggage, maintaining the appearance of front-office areas, and ensuring a welcoming, safe, and smooth guest experience, especially during night shifts.
Minimum Requirements
Excellent communication skills Fluent in English - written and verbal Strong customer service orientation Ability to remain calm under pressure and prioritize tasks Team player with a positive attitude Dependable and trustworthy, always acting in the best interest of the company Flexible to work shifts, weekends, and public holidays
Duties and Responsibilities
Uphold all company policies, procedures, and standard operating procedures (SOPs) Deliver prompt and professional assistance to guest requests and concerns Maintain the cleanliness and presentation of front office areas Assist with luggage handling during guest arrivals and departures Support the rooming of guests when necessary Liaise with Duty Managers to arrange taxis and other guest transport needs Secure and tag guest luggage, ensuring proper storage and tracking Personalize guest service by learning and using guest names Promote hotel services and facilities through accurate product knowledge Handle guest queries or escalate them to reception as required Stay informed about VIPs, groups, and special events daily Follow end-of-shift procedures in line with company standards * Perform additional duties as requested by management
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Job Detail
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Job IdJD1481951
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned