Job Description

THE JOB AT A GLANCE
As the Policy Service Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies. You will be responsible for checking, validating and capturing all amendment, cancellation requests and supplying all requested documentation to brokers and schemes.
WHAT WILL YOU DO?
Data Capturing

• Ensure that amendment requests are captured accurately and timeously on the system.

Data Validation

• Ensure that data is accurate and where necessary, request corrected data from stakeholder
• Process external Approval process to ensure correct capturing of changes requested
• Ensure that rejections are sent to stakeholder and follow ups are done for corrected information.

Reporting on Progress

• Accurate and regular recording of received applications on Sales Register
• Ensure accurate and regular reporting on application volumes and status upload
• Control and report on daily application quality and submissions
• Updates and maintains policy records on the administration system.

Policy Maintenance

• Processing of policy details into the correct schemes on the administration system
• Clearly communicates and confirms policy amendments timeously to the client
• Ensure communication framework is adhered to.

General Administration

• Saving supporting documents in the shared drive and ensuring proper indexing is done
• Maintains up-to-date records in a systematic and organised manner
• Documents all information according to standard operating procedures.

Personal Development

• Attend and complete training on all RMA products
• Attend and complete training on all relevant systems
• Complete and obtain RE and FAIS qualification
• Ensure all RMA mandatory training is attended.

WHAT WILL YOU GET IN RETURN?
We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.
Turnaround time
The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.
Closing date: 28th October 2025
Our Commitment to transformation:
In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.
WHAT YOU'LL BRING TO THE TABLE?

• Grade 12qualification/Matric Certificate
• NQF Level 5 Higher Certificate and Advanced National (Vocational) Certificate or equivalent or relevant experience
• Atleast 2 years' administration experience
• Proven administration record
• Computer Literacy
• At least 1 year experience in a data capturing or administration position
• Insurance or Financial Services experience (Advantageous).

Skills Required