Job Description

Key Duties and Responsibilities:POS System Management:

• Oversee the configuration, installation, and maintenance of POS systems including GAAP, Pilot, and Micros.

• Ensure POS systems are always up to date, functioning correctly, and aligned with business needs.

• Manage menu programming, system updates, and troubleshooting of POS software and hardware.

Data Management:

• Maintain the integrity and accuracy of data within the POS systems, ensuring consistent and reliable information for reporting and analysis.

• Manage data flow within the POS systems, including transaction records, sales figures, and menu configurations.

• Oversee the extraction, analysis, and reporting of data to support performance reviews, financial reporting, and strategic decision-making.

Technical Support:

• Provide specialized first-line support for POS-related issues, working with restaurant staff and head office teams.

• Troubleshoot and resolve system glitches and errors to minimize downtime and ensure seamless operations.

• Collaborate with the IT Support team to resolve complex issues and implement solutions that enhance POS performance.

Training and User Support:

• Deliver training to restaurant and head office staff on effective use and best practices of POS systems.

• Develop and distribute user guides, training materials, and troubleshooting documentation for ongoing support.

• Assist store teams with real-time problem-solving and system optimization.

System Integration and Upgrades:

• Lead the integration of new POS features or system upgrades, ensuring smooth transitions with minimal operational disruption.

• Work with external vendors and IT service providers to implement enhancements and address any POS-related challenges.

Data and Reporting:

• Manage data flow within POS systems, ensuring accurate transaction recording and reporting.

• Support the extraction and analysis of sales data for performance reporting and strategic decision-making.

• Regularly monitor system performance and generate reports to identify trends and areas for improvement.

Collaboration with External Partners:

• Serve as the primary liaison with POS vendors and service providers, ensuring effective contract management and service delivery.

• Coordinate with third-party partners to implement system integrations, updates, and troubleshooting efforts.

Continuous Improvement:

• Stay updated on emerging trends and advancements in POS technology to recommend and implement system improvements.

• Conduct regular system audits and suggest optimizations to enhance POS efficiency and user experience.

Qualifications and Skills:

• Proven experience in managing and supporting POS systems such as GAAP, Pilot, and Micros within a hospitality or retail environment.

• Strong problem-solving skills with a hands-on approach to troubleshooting technical issues.

• Excellent communication and training skills, with the ability to translate technical information to non-technical users.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Familiarity with data management, system integration, and vendor coordination.

• Flexibility to provide on-site support at store locations as needed.