Job Description

We're looking for a highly skilled and motivated POC Technical Support Specialist to join our team. This role will take ownership of the Proof of Concept (POC), trial, and demonstration processes of Microsoft Surface devices for enterprise clients.
You'll need to bring a strong technical background, excellent communication and problem-solving skills, and a passion for innovation. If you enjoy working with people and technology, and want to be part of a fast-paced, forward-thinking team, this could be the ideal opportunity for you.
Key Responsibilities

• POC & Demo Management

• Manage end-to-end POC, trial, and demo engagements for enterprise clients
• Ensure a seamless, high-quality customer experience
• Keep accurate documentation of all technical processes, challenges and resolutions
• Prepare monthly reports and insights based on POC performance and trends

• Demo Stock Management

• Maintain an accurate inventory of demo stock
• Ensure stock reflects the current and upcoming portfolio
• Align stock requirements to new product introductions and business needs

• Technical Support

• Respond to all technical queries within 24 hours
• Troubleshoot and resolve technical issues that arise during POCs and demos
• Verify app compatibility within client environments

• Training & Enablement

• Stay certified in key Microsoft workloads (Surface, M365, Co-Pilot, Security and Azure)
• Deliver technical training sessions to resellers and internal teams
• Promote adoption of Microsoft tools and certifications amongst channel partners

• Event Support

• Ensure all demo units are up to date and provisioned for technical events
• Manage technical content and user experience at events
• Capture and track leads generated through events in collaboration with the business development team

• Content & Asset Management

• Maintain a central repository of updated demo content and technical assets
• Source or develop content that supports presales and demo engagement

• Relevant Qualification in IT
• Previous experience managing POCs, demos or trials in a corporate/enterprise environment
• Strong technical knowledge of Surface devices and Microsoft's broader ecosystem
• Familiarity with CRM platforms and enterprise software
• Microsoft certifications in AI, Security or related fields (preferred)

• Understanding of Surface, M365, Azure and Microsoft security offerings
• Ability to troubleshoot and resolve technical issues independently
• Strong documentation and reporting capabilities

• Great verbal and written communication
• Ability to explain technical concepts to both technical and non-technical audiences
• Highly organised with the ability to manage multiple projects at once
• A proactive, customer-focused attitude