Job Description

Job Summary
Now Hiring: Platform Specialist III - Client Services | Cape Town
An exciting opportunity has opened for an experienced Platform Specialist III to join a forward-thinking investment firm based in Cape Town. This permanent role is ideal for a client services expert who thrives in a fast-paced, high-performance environment and is passionate about delivering exceptional service to advisers and clients.
This role offers the chance to work closely with key stakeholders, build and strengthen adviser relationships, and become the primary point of contact for premier advisers in the region.
Role Summary
The Platform Specialist is responsible for supporting clients and advisers with expert-level guidance across platforms, ensuring a seamless service experience. You will play a key role in driving adviser retention, resolving complex queries, onboarding new users, and contributing to ongoing service innovation.
Key Responsibilities
Client Experience & Support
Deliver top-tier client service via email, phone, and in-person engagements
Onboard new advisers, assistants, and clients, ensuring a seamless and successful transition
Generate and analyse reports to track service levels and implement corrective action where necessary
Provide expert support across investment platforms, products, and digital tools
Maintain accurate records of all interactions and feedback in the CRM system
Monitor and respond to product and system-related queries timeously and professionally
Relationship Management
Build and nurture long-term relationships with clients, advisers, and internal departments
Serve as the escalation point for complex or high-value client queries and complaints
Engage premier advisers and support regional adviser activities and events
Coordinate with external platforms and adviser offices to address client needs efficiently
Service Quality & Compliance
Ensure strict adherence to internal service level agreements (SLAs)
Uphold compliance with financial regulations and quality standards
Use client feedback to suggest and implement service improvements
Stay informed of industry trends, competitor movements, and asset class behaviours
Crisis Management
Develop and implement procedures to handle escalated issues or disruptions
Take ownership of client satisfaction during high-pressure or time-sensitive situations
Minimum Requirements
Bachelor's Degree in Business Management, Investment Management, or a related field
6-8 years' experience in client services within the investment or LISP platform environment
Strong understanding of LISP products, transfer processes, and the client journey
Proficient in investment admin systems, CRM tools, and digital platforms
Key Competencies
Strong analytical and problem-solving skills
Excellent communication, interpersonal, and presentation abilities
Relationship-first mindset with a high level of professionalism
Strong organisational and project management skills
Self-motivated and able to work independently as well as in a team
Highly proactive, confident, and client-centric
Location: Cape Town, South Africa
Employment Type: Permanent
Salary: Market-related and commensurate with experience
Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply today - contact Lidene Pienaar at Hire Resolve or on LinkedIn
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Send your CV to:
We will contact you telephonically within 3 days if you are suitable for this vacancy. If not, we'll keep your CV on file and reach out regarding future opportunities.
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Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.