Job Description

Overview:

We're looking for a capable and proactive Platform Administrator to support our internal project team. This is a unique opportunity to leave your mark on a large-scale rearchitecting of critical systems across the business -- from platform migrations and process automation to day-to-day administrative tasks across core systems like Autotask, IT Glue, and Datto RMM. If you're detail-oriented, thrive on solving problems, and enjoy improving how systems and teams operate, we'd love to hear from you.

Key Responsibilities:

Support internal systems projects, including platform migrations, process improvements, and system integrations Contribute ideas and suggestions to help drive change within the business Perform administrative tasks across core systems including Autotask, IT Glue, and Datto RMM Maintain and configure our internal and external portals adding and configuring customers and partners Create and manage email templates, import/export data, and maintain documentation standards Assist with user access management, role configuration, and general platform hygiene Help identify and implement efficiencies in internal workflows and system usage Provide occasional first-line support or troubleshooting for internal system issues Collaborate with the Solutions Architect and wider team to roll out new tools and updates Maintain accurate system documentation and configuration records

Skills & Experience:

Previous experience with business systems administration, preferably within IT or telecoms Good understanding of IT operations, including asset management, service desk processes, and remote monitoring Strong attention to detail and process-minded thinking Comfortable handling data, working with spreadsheets, and performing structured imports/exports Clear communication skills and a collaborative approach to problem solving Self-motivated and comfortable managing multiple tasks in a fast-paced environment

Nice to Have:

Familiarity with platforms like Autotask, IT Glue, Datto RMM, or similar tools Scripting or automation experience (e.g. PowerShell, JavaScript, NodeJS) Experience in project support or coordination roles Experience using JIRA or similar tools Exposure to service management practices
Job Type: Full-time

Pay: R20000,00 - R25000,00 per month

Work Location: In person