Job Description

PURPOSE OF THE ROLE



This role is an administrative role. The Physical Security Analyst will be responsible for performing the day-to-day operations, management and administration of the physical security access control and CCTV system, keeping track of physical assets and client reporting. The role is responsible for tracking and ensuring closure of security vulnerabilities, management and closure of tickets within SLA, and updating policies and procedures to improve security posture.





MAIN FUNCTIONS OF THE JOB


Action physical access request tickets to the Access Control System in line with Teraco policies. This requires a high degree of attention to detail, and compliance to policies. Track and allocate tickets to team members for action. Ensure tickets are addressed within required timelines. Analyze logs and data sets from various sources to formulate reporting for internal usage e.g. data integrity assessments etc. Analyze logs and data sets from various sources to formulate reporting for Teraco clients. Track percentage of data integrity issues successfully verified & closed within the specified timeframe. Ensure scheduled checks, calibrations, and inspections (CCTV, access control, metal detectors, perimeter fences) are completed on time. Logging and updating calls via the ticketing system. Driving closure and tracking progress to ensure timely remediation for incident Management specific to security systems. Client specific monthly reporting. ISO 27001, PCI, ISAE 3402 Type II compliance, monitoring and reporting, as it relates to supported systems. The use of vulnerability management for IoT and OT devices using third-party tools, including identification, assessment, and remediation tracking by logging of tickets for action by team members and ensuring tasks are closed timeously. System Uptime: Validation of percentage of time that all security systems (CCTV, access control, metal detectors) are operational and functional by leveraging data sets provided from various sources. Escalate and track calls that require the attention of the IT team by utilizing the correct escalations channels Document security administration procedures, implement the procedures as agreed and ensure evidence in respect of procedures is retained as per documented. Liaising with vendors for replacement stock or spares for maintenance & maintain critical stock levels. Adherence to standard operating procedures and to IT security governance and policies. Take initiative in consultation with Security Systems Manager to improve IT security and better fulfil the needs of the user-base. Validation of handover documentation for the testing of new installations for both standard and non-standard projects. Ad-hoc duties. Review & validation of new/old, mapped camera's according to security risk reviews.


SKILLS REQUIREMENT


Excellent written and verbal communication skills. Active listening - ability to understand requirements Ability to communicate in English Diligent: Even when it becomes a hassle must be willing to see an issue through to resolution. Good prioritization and organization skills. Attention to detail and accuracy Proactive problem solver Ability to work independently & a positive team player Self-motivated Conducts self professionally, exhibits high levels of tolerance and patience Responsible for continued learning and self-development All activities performed on time Ability to write reports, business correspondence, and procedures

QUALIFICATIONS AND EXPERIENCE

Matric Experience in Vendor Management and related SLA's Previous experience in supporting a VMS system or IP camera network (Advantageous) Driver's license and own car essential IT Diploma/Certificate or equivalent NQF Level 6 4 years' experience in process or document administration in a technical environment A+ N+ * Microsoft Excel