Job Description

Position: Phlebotomy Supervisor

Location: Durban

Job Purpose

Collects blood and other specimens for clinical analysis, evaluation, and/ or diagnostic purposes. Responsible for staff management of Phlebotomists for the specific area.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Enrolled Nurse/Phlebotomy Technician

Registered with HPSCA/SANC

3-5 relevant experience

Anatomy, physiology, and medical terminology relevant to medical pathology

Laboratory information systems

Medical ethical guidelines in the medical pathology fields

Organisational policy procedures

Phlebotomy procedures

ROLE AND RESPONSIBILITIES

Phlebotomy

Performs all phlebotomy and associated procedures

Stand as relief Phlebotomist when staff are off duty.

Customer Relationship Management

Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.

Liaises with customers in order to resolve service-related issues, address non- conformances, maintain a positive image of the organisation and promote the services of JDJ Diagnostics.

Develop, manage and retain staff

Train and mentor staff to ensure they have the required skills and are able to achieve their performance objectives.

Plans and performance manage the activities of own staff to ensure they achieve team and individual objectives. This includes scheduling of shift rosters, managing overtime, discipline, recruitment and monitoring adherence to company policies

Oversees the provision of pre-and post- HIV/ Aids counselling for patients at designated sites in accordance with relevant protocols.

Regular site visits

Effective team management

Management Reporting

Participate in regular meetings with Supervisors and/or Management to report on operational matters.

Ensures that shift handover routines take place in accordance with relevant work instructions.

Prepares and presents regular reports on operational matters including staff overtime, leave approved, stock orders verified, non-conformances and handling of customer complaints in accordance with relevant protocols and reporting templates.

Stock Control

Ensures equipment maintenance, asset management and procurement of goods to promote the most effective utilisation of resources, optimisation of stock levels and reduction of costs at all times.

QA/Health and Safety

Manages the correct application of quality assurance and health and safety processes and procedures on-site to ensure corrective actions are taken as required.

Supervises and ensures implementation and compliance to relevant protocols, working instructions, standard operating procedures and operational standards, with regard to all phlebotomy processes and practices for the relevant site in support of the achievement of organisational strategy and objectives.

Performs assigned tasks in preparation for annual internal and external quality control audits in accordance with agreed plans and timeframes.

Ensures that logging and resolution of customer complaints as well as non-conformances are recorded at the site.

Performs other ad-hoc functions

PREFERRED SKILLS

Organisational

Ability to cope with nervous/distressed patients

Ability to work in a pressured environment

Ability to work as part of a team

Adherence to company dress code

Administrative skills

Attention To Detail

Communication

Customer Orientation

Empathy

Flexibility

Interpersonal skills

Team leader skills

Ability to handle sensitive and confidential information

JDJ Diagnostics