Job Description

Position summary
Industry: Pharmaceutical Sector
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
Administration of scripts and or any other claiming/capturing related procedure
Accurate and complete handling of all profiles worked on
Interact with health care professionals where needed
Problem solving and follow up of queries
Duties
Interact with customers via telephone or other means regarding medication and Healthcare Services
Accurate capturing of scripts received at the Central Pharmacy centre
Handling of queries regarding prescriptions
Patient Profile management
Assist with Chronic authorizations
Liaison with all other departments
Ad hoc requirements as per operational requirements
Knowledge:
Product knowledge (including OTC)
SAPC and relevant legal knowledge
Sound knowledge of the chronic authorization process and procedures
Customer service orientated
Ethical working practice and compliance
Skills:
Computer literacy (MS Office)
Customer service orientated
Team Player
Integrity
Accuracy and attention to detail
Computer literacy (MS Office)
Must be bilingual (with English being one of the requirements
Must be able to work with patients and be adaptable to assist with various departmental duties
Be able to use initiative in order to provide patient satisfaction
Effective time management skills
Adaptability
Positive attitude
Be able to work under pressure
Competencies:
Essential
Adhering to Principles and Values
Working with People
Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
Further Education and Training Certificate Pharmacist Assistance (Essential)
Kindly note only applicants who meet the minimum requirements will be contacted.
All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.