Job Description

Listing reference:

022257

Listing status:

Online

Apply by:

27 October 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Call Centre and Telesales

Location:

Cape Town

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

About our company

Clicks Group

Introduction

Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?

Job description

Job Purpose & Objectives:

Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment Adhering to provided call centre regulations and SLAs Interacting with customers in a professional manner and with strict confidentiality within SOP Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service -related queries Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs Trouble-shooting and providing support to customers with regards to all pharmacy digital services and online platforms Accurate validation and linking of patients online digital profiles to existing dispensary profiles Maintaining patient database by means of accurately updating patient profiles Accurate and complete handling of all profiles worked on Interact with health care professionals where needed Providing assistance and support to in-store dispensaries where needed Liaising with all other departments where necessary to provide the best possible customer support Proactively recommend processes improvements to current practices in order to exceed customer expectation Ad hoc requirements as per operational requirements

Minimum requirements

Education:

Further Education and Training Certificate Pharmacist Assistance (Essential)

Experience:

Minimum 2-3 years in the role of Pharmacist Assistant Post Basic

Skills, Abilities and Job Related Knowledge

Strong communication skills and telephone etiquette Customer service orientated Team Player Integrity Accuracy and attention to detail Must be bilingual (with English being one of the requirements) Must be able to work with patients and be adaptable to assist with various departmental duties Be able to use initiative in order to provide patient satisfaction Effective time management skills Adaptability Positive attitude Be able to work under pressure Product knowledge (including OTC) SAPC, GPP and relevant legal knowledge Knowledge of POPI Act Ethical working practice and compliance

Computer literacy:

Essential: Unisolv Essential: Marconi Essential: MS Excel - Intermediate Desirable: MS Word, Outlook

Essential Competencies

Strong verbal communication skills Adhering to Principles and Values Working with People Delivering Results and Meeting Customer Expectations Coping with Pressures and Setbacks * Adapting and Responding to Change