Job Description

Pet Insurance Claims Consultant | Qualified Vet Nurse Required
Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.
About the Role
As a Claims Consultant, you'll be at the heart of our customer experience--supporting pet owners during some of their most vulnerable moments. You'll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job--it's a chance to be part of something meaningful, helping pets live healthier, happier lives.
Key Responsibilities
Claims Management

• Review and process pet insurance claims with precision and care.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make informed decisions on approvals, partial payments, or rejections.
• Identify and escalate potential fraud.
• Negotiate claim costs where appropriate.

Customer & Stakeholder Support

• Communicate empathetically with policyholders via phone and email.
• Provide clear updates and guidance throughout the claims process.
• Liaise with veterinarians and clinics to gather necessary documentation.

Documentation & Compliance

• Maintain accurate records in our claims system.
• Ensure compliance with internal policies, industry regulations, and legal standards.
• Contribute to continuous improvement initiatives in claims handling.

Working Hours
This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.
Monday to Friday: 06:00 - 15:00
These hours are subject to change based on business needs and daylight savings.
Why Join Us?
You'll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.
Ready to Apply?
If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we'd love to hear from you!
What You'll Need to Succeed
Essential:

• Veterinary nursing qualification (required)
• Strong understanding of veterinary terminology and procedures
• Excellent communication and customer service skills
• High attention to detail and analytical thinking
• Ability to manage multiple priorities
• Proficiency in office and data entry software

Desirable:

• Experience in insurance claims or financial services
• Previous work in pet insurance or veterinary practice
• Strong negotiation and investigative skills
• Ability to build rapport with customers and service providers

Skills Required