Job Description

Pet Insurance Claims Consultant |

Qualified Vet Nurse Required

Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

About the Role

As a Claims Consultant, you'll be at the heart of our customer experience--supporting pet owners during some of their most vulnerable moments. You'll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job--it's a chance to be part of something meaningful, helping pets live healthier, happier lives.

Key Responsibilities

Claims Management

Review and process pet insurance claims with precision and care. Assess veterinary documentation to determine eligibility under policy guidelines. Make informed decisions on approvals, partial payments, or rejections. Identify and escalate potential fraud. Negotiate claim costs where appropriate.

Customer & Stakeholder Support

Communicate empathetically with policyholders via phone and email. Provide clear updates and guidance throughout the claims process. Liaise with veterinarians and clinics to gather necessary documentation.

Documentation & Compliance

Maintain accurate records in our claims system. Ensure compliance with internal policies, industry regulations, and legal standards. Contribute to continuous improvement initiatives in claims handling.

Working Hours

This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.



Monday to Friday: 06:00 - 15:00


These hours are subject to change based on business needs and daylight savings.

Why Join Us?

You'll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Ready to Apply?

If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we'd love to hear from you!

What You'll Need to Succeed

Essential:

Veterinary nursing qualification

(required) Strong understanding of veterinary terminology and procedures Excellent communication and customer service skills High attention to detail and analytical thinking Ability to manage multiple priorities Proficiency in office and data entry software

Desirable:

Experience in insurance claims or financial services Previous work in pet insurance or veterinary practice Strong negotiation and investigative skills * Ability to build rapport with customers and service providers