Job Description

We are seeking a highly skilled and experienced Personal Finance Operator to join our team at Cash Converters Ottery. The successful candidate will be responsible for:

Main Purposes of the job: To

promote Cash Converter's Personal Finance products and achieve sales targets, while adhering to the Qualification and Lending Policy.

To assess the customers' affordability as per the NCR (National Credit Regulator) and provide excellent customer service

. Key Responsibilities/ Outcomes People Continuously

develop yourself to improve knowledge and skills relevant to the role including participation in Cash Converters training/development to

understand that the customer is key to the success of the business and should always be treated with empathy and respect

To increase volume of transactions by providing excellent customer service both face to face and on the telephone:

To take ownership of customer's problems and provide a solution

Customer complaints and queries are handled in a professional manner so that company standards and customer expectations are met Profitability:

To develop, implement and monitor effective marketing campaigns to attract new customers and develop effective ways to stimulate growth and maintain profitability

To ensure targets are met through retaining existing customers, attracting new customers and following the Golden Rules Role specific :

To manage PFC queue effectively

To be constantly aware of compliance and responsible lending practices to ensure that the business conducts itself within current legislation.

Print and explain the PDA and loan agreement with customer every time

To work in accordance with the POPI Act Brand Values:

Communicate with the team

Communicate with key stakeholders:

Communicate with management

Demonstrate passion in the position:

Demonstrate a high level of professionalism

Collaborate well across departments

Collaborate well within the team

Be respectful and courtesy towards others

Be functional and reliable

Be well presented

Respond quickly to company and colleagues request

Represent the company brand to a high standard

Demonstrate a high level of integrity and honesty

Use initiative within your role General

Maintain a high level of housekeeping standards both your work area and back of house

Keeping accurate customer records and details via company systems and according to company standards

Actively promote all aspects of our business including Buying, Selling, Cash Advances and Personal Loans

Be a values champion by demonstrating the appropriate behaviours and skills

Be aware of store security and follow Cash Converters security procedures

To be responsible for your own health & safety and that of your colleagues, in accordance with the Occupational Health & Safety law(s)

You will be expected to carry out duties in line with Cash Converters policies, procedures and relevant legislation. You will be notified of this in your appointment letter, contract of employment, induction, ongoing performance management and development through Cash Converters communication

Qualifications, Matric
Relevant experience 1 year' experience in finance or similar field and marketing
Basic mathematics and calculating
*Basic knowledge of credit bureau and credit reports

Excellent communication and customer service skills
Strong analytical and problem-solving skills

What We Offer:

Market related salary
Opportunities for career growth and development
A dynamic and supportive work environment

How to Apply:

If you are a motivated and experienced and is passionate about delivering excellent customer service and driving sales growth, please submit your application, including your CV to [cashconvertersotteryL53@gmail.com].

Job Type: Full-time

Work Location: In person